Author: Comtex

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Business Telephone Systems News CCTV Posts Video Surveillance News

Samsung & Mitel Business Phone Systems in New Jersey

VIDEO SURVEILLANCE

For over 50 years, Comtex continues to be a leader in the design, installation and service of  Samsung & Mitel Digital and VoIP business telephone systems and video surveillance systems.  While our client base includes national and Fortune 500 companies, our local customer base is in the New York/New Jersey bi-state area.  It is essential to work with a vendor who has evidenced its business longevity in the industry.

Our operations are located in the 40,000 sq. ft. Comtex Complex in East Rutherford, New Jersey. We offer a free on-site evaluation and a one year guarantee on all systems.

Our company values are evidenced by our extensive and long standing client base who will attest to the exceptionally reliable services we provide during and after the initial installation. When you choose Comtex as your vendor, you are acquiring 51 years of technical expertise and our strong dedication to customer support and service.

Over half of our staff has been employed by the company for over 15 years. We promise you highly trained and factory certified technicians, excellent customer support and satisfaction, and 24 hour, seven days a week emergency service. With our vast equipment inventory warehoused on site at the Comtex Complex, we always have the replacement spare parts available to get your system up and running that same day. Unlike other dealers, we will always support and service any system we sell or agree to service, even if the equipment is discontinued or if the manufacturer goes out of business.

Our goal is to empower you with powerful tools and resources to increase the manageability and profitability of your company. We believe in high quality products and competitive pricing. We install the very latest in system technology and are constantly reviewing and researching new products to make sure that Comtex stays at the forefront of the cutting edge of product technology.

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .

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Business Telephone Systems News Posts VoIP Technology News

Samsung OfficeServ 7100 New Jersey (NJ) Dealer

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For over 50 years, Comtex has been a leader in the design, installation, service and repair of business telephone systems, CCTV and video surveillance systems.  All systems come with a ONE YEAR GUARANTEE and we offer 24/7 emergency service.

Performance Right Out of the Box: A compact hardworking system that expands with your business. An economical business communications solution with converged VoIP capabilities and performance built right into the system.

The Samsung OfficeServ 7100 can expand along with your business in 4-port increments and is capable of handling up to eight incoming lines with as many as 32 stations. Embedded in this system is voicemail and an automated attendant. Traditional voice, utilizing digital or VoIP, is supported with a full set of features and sophisticated applications. It will even support a T-1 or PRI.

 For more information, go to our website at www.comtex-nj.com or go to Samsung OfficeServ 7100. 

 

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CCTV Posts Video Surveillance News

Comtex CCTV and Video Surveillance Systems in New Jersey NJ

Samsung Business Digital Telephones

Comtex is a leader in the design and installation of CCTV and digital video surveillance systems.  We have been designing CCTV systems in New Jersey for over 50 years. Comtex’s extensive experience in the industry evidences our reliability and long term stability. We will be here to meet your future service needs.

From the initial inquiry, Comtex will perform a security evaluation and conduct a FREE site survey. Comtex will use our 50 years of experience to custom design your system to address your particular security issues. All of our video surveillance systems come with a ONE YEAR GUARANTEE and we provide 24/7 emergency service.

Shopping for a complete CCTV system can be confusing because there is such a variety of available products. Comtex’s goal is to guide you toward the best possible and most economical CCTV equipment based on your intended purpose and requirements.

As technology changes so rapidly in this field, we do not align with one manufacturer. Instead, we only use the equipment that will best fit your precise needs. We install the very latest in system technology and are constantly reviewing and researching new products to make sure that Comtex stays at the forefront of product technology.

We recommend that you beware of CCTV package deals at internet stores. While they may look like a great deal, they are typically too good to be true. Low quality equipment, no installation, a lack of future technical support and no local vendor to honor the warranty or provide future service for your system, will cost your business more in the end. The vendor you work with is more important that the equipment you purchase because your vendor programs and services your system.

For more information on NJ video surveillance systems, cameras and DVRs, please go to our website at www.comtex-nj.com

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Business Telephone Systems News Posts VoIP Technology News

New Features in Samsung OfficeServ 7000 series

access control

New Features available in Samsung OfficeServ™ 7000 series

Mobex (Mobile Extension) – This new feature allows you to assign a 3 or 4 digit extension number to a phone that is not part of the Samsung OfficeServ™ phone system. This phone can be a cell phone, a house phone or any phone number. The Mobex can be placed in station groups, on DSS keys and have DID’s routed to them.

Executive Mobex (requires hardware) – Executive Mobex allows the OfficeServ™ user to use their Mobex to place calls into the OfficeServ™ phone system and receive dial tone from the system to place calls out.

New Feature License – Samsung OfficeServ™ phone systems now come with a trial feature key that allows users to test the Samsung CTI features (OfficeServ™ Link, OfficeServ™ Call, OfficeServ™ VoIP) before purchasing.

OfficeServ™ Connect – This new feature allows simultaneous ringing of a master phone and five other devices. These devices can be VoIP keysets, Mobex extensions, VoIP Sip stations, Single line telephone ports, etc.

SIP Peering Support – This feature allows the Samsung OfficeServ™ phone system to connect to another SIP server. This allows the OfficeServ™ to be connected to non-Samsung phone systems for simple dialing between the phone systems.

For more information, please visit our website at www.comtex-nj.com . These features are available on the Samsung 7030, Samsung 7100, Samsung 7200-S, Samsung 7200, and Samsung 7400.

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Business Telephone Systems News Posts VoIP Technology News

Samsung Introduces Latest Line of Integrated Communications Applications

training

Samsung Business Communication Systems (BCS) today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.

Samsung OfficeServ Communicator Basic seamlessly and affordably converges voice, video and data such as contacts from Microsoft® Outlook. OfficeServ Communicator Professional with Messenger provides users the functionality of Communicator Basic and adds instant messaging and collaborative capabilities such as presence awareness and whiteboarding right from the desktop.

The flexible OfficeServ Communicator applications each operate in three modes—UCPhone (Unified Client), SoftPhone and DeskPhone—that can be changed on the fly. The UCPhone mode, which connects users to the new SMT-iSeries phones, enables specialized functions such as uploading and downloading contacts from Microsoft Outlook. SoftPhone mode allows users to dial, answer, release, transfer, hold, or host conference calls right from the desktop—whether the user is in the office or on the road. DeskPhone mode provides desktop call control on all non-SMT-iSeries phones. The Communicator Professional with Messenger application and operation in the DeskPhone mode require an OfficeServ Link and license.

About OfficeServ Communicator Basic
The new OfficeServ Communicator Basic offers users call control and a number of operational conveniences. Features include the following:

• video calling;
• screen pops with incoming caller information;
• easy viewing of outgoing and incoming calls;
• a redial function for quickly returning missed calls;
• audio and video recording to a local PC;
• a phone book for uploading Microsoft Outlook contacts;
• direct dialing from Communicator or Microsoft Outlook or by highlighting a phone number in any document type (TXT, PDF, DOC, XLS, etc.) using a Free Dial Hot Key;
• access to network directory service via Microsoft Exchange or a similar server;
• a configuration tool for adding ringtones, pictures, and an enhanced phone book.

About OfficeServ Communicator Professional with Messenger
OfficeServ Communicator Professional has all the Communicator Basic features and adds instant messaging, collaboration, and presence awareness functions. With Communicator Professional with Messenger, users can:

• turn an IM exchange into a video conference or whiteboarding session without interruption;
• exchange files from within the chat window during a chat session using the file transfer function;
• detect a colleague’s availability for a time-sensitive discussion using presence awareness.

Features may be shared among OfficeServ users on up to 8 nodes within a Samsung proprietary network using Samsung networking software (SPNet™).

About Samsung Business Communication Systems (BCS)
Samsung Business Communication Systems, a Dallas-based division of Samsung Telecommunications America (STA), is the distribution arm for the company’s line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs. As an innovator in convergence technology, Samsung’s business communications systems combine traditional voice and data capabilities with wireline and wireless technologies providing fully integrated, converged communications platforms and applications. In addition to CPE, Samsung BCS also offers a comprehensive line of voice processing equipment, CTI applications, and wireless solutions.

For more information on VoIP, CTI applications, and VoIP Samsung phone system, please click the links or simply visit us at www.comtex-nj.com .

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Business Telephone Systems News Posts VoIP Technology News

Samsung Introduces Latest Line of OfficeServ VoIP Phones

Mitel U360

Samsung Business Communication Systems (BCS)today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.

Samsung’s launch of the versatile new SMTs (Samsung Multimedia Telephones), which offer small-to-midsized businesses a range of advanced features such as video calling and a visual phone book, addresses the growing demand for cost-efficient VoIP phones that also can improve communication between on- and off-site colleagues. A study from market research firm In-Stat indicates that 42 percent of U.S. businesses had a VoIP solution in at least one location by the end of 2009. The number is expected to increase to 79 percent by 2013.

“With VoIP solutions continuing to gain in popularity, especially among small-to-midsized businesses, savvy users are now looking beyond cost savings alone and focusing on how these phones can optimize their operations,” says Doug Wonson, Vice President and General Manager, Samsung BCS. “Understanding this trend, we launched our latest line of feature-rich OfficeServ™ SMT-iSeries phones to coincide with the debut of Samsung’s two new affordable integrated Communicator applications.”

OfficeServ SMT-iSeries VoIP Phones

In addition to providing optimal functionality with Samsung’s two new integrated communications applications, the new SMT line of phones is compatible with all Samsung OfficeServ 7000 Series platforms. For growing businesses or companies that have distributed staff, extending communications capabilities is as simple as adding a new SMT phone to an existing LAN. Other features and capabilities of SMT-iSeries phones include:

• video calling to other Samsung video phones on similar systems;
• short messaging;
• phone book;
• large display screens and easy-to-navigate menus;
• high-definition audio technology/full duplex speakerphones;
• ergonomically adjustable desktop mount;
• user-definable settings for dimming or timing out the LCD.

The new phones are available in five models that offer a range of functions: SMT-i5243, SMT-i5230, SMT-i5220, SMT-i5210 and SMT-i3105. Among the features offered with top-of-the-line SMT-i5243 model phones are a web camera for video calling, Bluetooth® capability, an XML browser and access to a visual phone book (or caller ID with photo). SMT-i5230 model phones are desiless, making them ideal for users with numerous, frequently changing contacts. Five numbers can be viewed at once and users can scroll up or down to view a total of 99 numbers.

For users requiring multiple line appearances and DSS/BLF buttons, the SMT-i5220 is ideal. Features of the SMT-i5220 include customizable soft keys and programmable buttons, one-touch speed dialing and easy navigation—similar to the Samsung mobile phone user interface. The SMT-i5210 is perfect for administrative use and routine answering and dialing. The 14-button phone includes a backlit display and easy access to call logs, voice mail and directory. Entry-level SMT-i3105 phones, which feature basic functions such as transfer, hold and conference as well as the ability to send short messages via the display interface, are ideal for common areas such as lobbies or waiting rooms.

An optional gigabit adapter is available for SMT-i5200 model IP phones and an IP add-on module allows for 64 programmable keys.

For more information, please visit our website www.comtex-nj.com .

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Message On Hold Facts

Turn the waiting time in to selling time!  Increase your sales…

15-35% of callers will purchase additional items or services as a result of something they heard on hold.

The average business receives 100 calls per day and the average hold time is 43 seconds.

Did you know up to 70% of calls are put on hold?  Music and messages on hold reduce caller hangups by over 80%.

Over 80% of callers prefer to hear music and information, rather than just music.

If youa re itnerested in purchasing a custom On Hold production with no recurring charges please visit our website at www.comtex-nj.com.

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CCTV Posts Video Surveillance News

Video Surveillance Turns the Corner- Part II

ACCESS CONTROL

It starts with the eye

Any surveillance system starts with the cameras, which must have adequate resolution for human operators or analytical software to pick out vital information, such as license plate numbers. They must also be able to capture the entire scene you want to monitor, either by moving around or by having a stationary wide-angle — and typically high-resolution — view.

Continue reading “Video Surveillance Turns the Corner- Part II”
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CCTV Posts Video Surveillance News

Video Surveillance Turns the Corner-PART I

TELEPHONE SYSTEMS

Better cameras, smarter software and faster networks enhance systems.

Video surveillance has been around since law enforcement agencies started using closed-circuit TV cameras in the early 1960s. Today, the basic principle might be the same, but what goes on behind the camera is a far cry from a security guard watching a monitor.

Continue reading “Video Surveillance Turns the Corner-PART I”
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Business VoIP Phone Systems

CABLING SERVICES

VoIP phone systems provides the voice and data convergence that the retail business needs for time-sensitive purchasing, sales development and customer satisfaction. Competition is stiff in the retail world and margins are low. VoIP phone systems give retailers higher profit margins and a competitive edge.

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