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Mitel Has Impressive Growth in the Cloud Based Industry!

As compared to the same time frame last year, while Mitel has showed a modest increase in revenue, it did show impressive growth in its mobile and cloud business units. Another achievement for Mitel is that it was positioned as an industry leader for UC in Gartner’s magic quadrant.

Richard McBee, the Chief Executive Officer at Mitel stated that Mitel’s cloud business grew 21% by adding 235,500 new cloud seats in the last quarter. Mitel’s cloud based telephone system, MiCloud, has over 1.6 million users. Good news for a Mitel and Comtex clients!

Call us for a free telecom analysis and a demo of the Mitel system. 201-935-2000 or visit our website at

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Comtex Surveillance System Saves Client $$ and Aggravation!

One of our existing clients, who chooses to remain anonymous but allowed us to post this story, invested in a surveillance system purchased and installed by Comtex. An employee, who was being disciplined with the intent of termination, had claimed to have been injured at a specific location and time. Our client reviewed the video footage and found no evidence that this “injury” occurred. Our client showed it to the insurance company and they denied the claim. Our client told us that footage “saved them from losing thousands of dollars.”

This same client, in the following month, had an employee who was moving some welding gas tanks in an unsafe way. The client had reviewed the footage and after confronting the employee with the evidence of his unsafe actions, he accepted termination without complaint.

Our client wrote us and stated:
“It turns out that the decision to purchase the system, made for completely different reasons, has benefited us in unexpected ways. Often I find that decisions I struggle with considering what I think are the important factors turn out better or worse because of things I didn’t anticipate.”

If you have an interest in a video surveillance system, please visit our website at or callus at 201-935-2000

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Hyatt Hotels Prefer Mitel Telephone Systems

Did you know that 70% of Hyatt hotels in North America are using Mitel solutions; 155,500+ rooms. 97,000+ associates. 565+ Hotels and resorts. 50 countries. One communication standard—Mitel.

Mitel’s reputation as a leading provider of hospitality communication solutions has been achieved through a long-term commitment to improve guest experience and increase operational efficiency. Our customers enjoy flexible, scalable and secure communications designed to meet the needs of small and economy hotels through to some of the world’s most famous luxury hotels.

If you have an interest in Mitel’s hospitality solution, please call us at 201-935-2000 or visit our website at

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Comtex Installed CCTV System Catches Thief!

Comtex client, Just Cats Veterinary Hospital in Stamford, Connecticut stated in an email “Money well spent” after the prime suspect in a string of burglaries was identified from surveillance video captured and recorded on a CCTV system purchased and installed by Comtex.

Just Cats was the victim of an attempted burglary. An named individual became the prime suspect when he appeared to be in a surveillance video that showed him pulling a crowbar out of a backpack and trying to force his way into the popular cat veterinarian’s practice. Police were able to identify the suspect; arrest and convict him. He will be serving time in jail.

If you are interested in a CCTV system, please go to our website or call us 201-935-2000

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Using Cameras to Stop Drivers from Illegally Passing Stopped School Buses

Iowa is looking to purchase CCTV cameras to help enforce an Iowa law that increased penalties for drivers who illegally drive past a school bus if it is stopped on a road.

The law, typically referred to as Kadyn’s Law, suspends a driver’s privileges for 30 days for a first conviction, increasing it to 90 days for a second conviction and 180 days for a third conviction. The law was promulgated in response to the 2011 death of 7-year-old Kadyn Halverson, who was hit by a car when she was crossing the road to board a school bus.

Randy Meyer, who oversees transportation  at Mason City and Clear Lake schools, believes an exterior camera on school buses are needed to assist in identifying more violators. Without the camera, it is hard to identify a car when the violation occurs because they drive by so fast. Only about 10% of drivers who pass the buses illegally get reported to the police.If a license plate can be captured on video, a potential violator may think twice and stop.


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Comtex has a New Website

Comtex has a new website! Please come view it and give us any feedback or comments.

Comtex is a Telephone, CCTV and Access Control vendor. We have been servicing clients for over 55 years.

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Mitel Awarded Top Honor With Five-Star Rating in CRN Magazine’s Partner Program Guide

Driven by Operational Excellence, Award Underscores Mitel’s Channel Success and Close Partner Network

OTTAWA , April 6, 2015 (GLOBE NEWSWIRE) — CRN Magazine has given Mitel (Nasdaq:MITL) (TSX:MNW) its five-star rating — the publication’s highest honor – in the latest Partner Program Guide. The award validates Mitel’s focus on operational excellence and close collaboration with its partner network for the North American partner program.

“Finally a partner program that makes sense, is fair to all partners and provides incentives for us to improve our organization. We especially like how Mitel’s partner program is aligned with our core business values. Through an easily accessible dashboard, Mitel provides key metrics that help us with customer service initiatives, help desk and installation efficiencies as well as ongoing knowledge base growth. Better yet, it also rewards us for our efforts to improve in all these areas,” said David Finch , president and CEO of ATCOM Business Technology Solutions.

The new program was developed through extensive one-on-one interviews with more than 50 partners to understand priorities, requirements and incentives first hand. That outcome led to a program that rewards Mitel partners based on purchase volume, certification credentials and specializations (Contact Center, Cloud and Hospitality). To measure performance, the Mitel program introduced the Partner Performance Index (PPI), a unique success metric that evaluates a partner’s operational and installation experience.

“While partner satisfaction is very important, we wanted to implement a program that would ultimately drive partner growth – operationally and in new practice areas. The program’s merit-based incentives allow Mitel to prescriptively help each partner improve their efficiencies and grow their business within select areas. In the end, this increases partner and end customer satisfaction,” said Sandy Janes , director channel strategy and partner program, Mitel .

“Our partners have embraced our program and feedback shows they are pleased with our direction. We are having more meaningful conversations with partners and work closer than ever to help them sell more Mitel solutions and grow their business,” said Sandra Hill , vice president, distribution and sales strategies for Mitel .

CRN’s Partner Program Guide attracts various solution providers looking for a resource to discover, research and evaluate vendor partner programs. The ratings weigh and compare benefits and incentives for organizations to decide how to make their vendor selections. CRN sees partner programs as an integral part of the overall value a solution provider will look for in a vendor.

The 5-Star rating is bestowed on programs whose overall rating is among the elite segmented by company size – Enterprise, Midsize, Small and Emerging companies.

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Mitel Confirmed as Global Market Share Leader for Business Cloud Communications

New Report From Synergy Research Group Shows Mitel With Nearly Twice as Many Cloud Communications Subscribers and Seats as Nearest Competitor

OTTAWA , Feb. 12, 2015 (GLOBE NEWSWIRE) — Mitel® (Nasdaq:MITL) (TSX:MNW) continues to extend its lead in cloud communications worldwide with confirmation that it is now the global market share leader, according to a new report from Synergy Research Group . As of Q3 2014, Mitel powers nearly 20 percent of all cloud communications based on subscriptions and seats with more than 850,000 cloud seats globally.

Mitel also announced today the release of Mitel’s next-generation MiCloud solution giving service providers speed-to-market advantages and the ability to lower Total Cost of Ownership (TCO) for their customers.

” Mitel has been powering cloud communications since the introduction of our first hybrid system in 2008. Since then, we have expanded our cloud offering to ensure we offer customers the best path to the cloud. This is fueling our growth and propelling Mitel to widen our lead in the industry. We continue to see strong demand for our MiCloud solutions both from direct subscribers and through our global network of partners,” said Jon Brinton , EVP and GM of Mitel Cloud Services.

Mitel’s global cloud communications lead is based on Synergy Research Group’s Cloud Business Communications Market Share Report, Worldwide Q3 2014. In addition to increasing its lead to nearly 20% of the global cloud communications market based on subscriptions and seats, Mitel has nearly 32 percent of the enterprise cloud communications market worldwide, the report shows.

“Based on worldwide subscribers and seats, Mitel is the fastest growing provider of cloud communications, trending upward and outpacing its competition,” said Jeremy Duke , Founder and Chief Analyst, Synergy Research Group . “This is a great time to have such momentum as our research shows significant industry adoption of cloud communications, with subscribers and seats more than doubling from Q3 2013 to Q3 2014.”

Mitel’s broad portfolio of cloud communications helps customers migrate to private, public or hybrid cloud solutions, based on their needs. The company provides cloud communications services on a subscription basis with options for small to mid-sized companies and for larger enterprise businesses. Mitel also provides a full range of cloud communications solutions through its global network of partners, including Unified Communications as a Service (UCaaS). Mitel powers more than 33 million cloud connections each day.

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Message On Hold Facts

Turn the waiting time in to selling time!  Increase your sales…

15-35% of callers will purchase additional items or services as a result of something they heard on hold.

The average business receives 100 calls per day and the average hold time is 43 seconds.

Did you know up to 70% of calls are put on hold?  Music and messages on hold reduce caller hangups by over 80%.

Over 80% of callers prefer to hear music and information, rather than just music.

If youa re itnerested in purchasing a custom On Hold production with no recurring charges please visit our website at