Call Accounting Systems

Call Accounting Systems

Comtex offers call accounting systems from Mitel, Samsung and Centurion. The solution from Centurion has no hardware, software or set up charges and you pay a monthly fee for the service. It can be added to any telephone system.

A call accounting system is a telephone management tool designed to control the costs of operating a business telephone system. The system collects and records information about incoming and outgoing telephone calls and then processes that data into analytical reports.

Specific data recorded can render reports of:

Detailed information about every call made/received/transferred

Traffic reports
Extension reports
Alerts to call fraud
Client billing codes
Circuit or trunk used for the call
Busiest extension/time of day
Executive/Department reports
System alarms
Monitor employee call activity
Track advertising campaigns

This system enables an employer to control telephone abuse by employees making personal long distance calls, verify the accuracy of long distance bills, monitor employee productivity, tracking regional or national advertising by way of reports based on area codes, and bill clients for telephone charges incurred on their behalf. All types of businesses can benefit from this system by increasing productivity and lowering telephone charges. Professional firms, for example a law firm, will use the system to track billable time for telephone calls made on behalf of their clients. Hotels use the system to bill hotel guests for all calls made from their hotel room. Comtex will program the system as often or as little as you need to accommodate your business needs.

Call Accounting Systems

"Renewal by Andersen has been using Comtex for our phone requirements for several years. They have always been very attentive to our needs and responsive if we have any concerns. Comtex is educated in the latest technology available. As we grow and our phone system requirements increase it is good to know that Comtex will be there to support those requirements and can recommend the best solutions on the market."

Working With Comtex Is a Stress-Free Experience

We Care! It's Just That Simple.

You won't find any company that works harder than we do!

60+ Years Experience

Our longevity in the industry proves we will be there to support your system long after deployment.

Local On-Site Customer Support

Our dedicated tech support team is on-site and always available to help. No call queue or hold times!

5-Star Customer Reviews

We're devoted to excellent customer service and support. We have all 5-star Google reviews!

Trained & Certified Technicians

Our technicians are certified to maintain, program, and support our systems.

24/7 Emergency Service

Comtex offers 24 hours, 7 days a week, emergency service response.

Let's Get Started!

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