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Do you have a Back Up Plan if your PRI/T-1 Fails?

Many of you may have a PRI or a T-1 circuit connected to your business telephone system as your main source of dial tone. A T-1 has 24 channels (trunks) and a PRI has 23 channels for voice communications. Each channel serves as a single telephone trunk/line and can conduct a call with the outside world; it is the same as having 23 or 24 separate phone lines. Unlike traditional analog (copper) lines, telephone numbers are not assigned to each channel. Going forward we will refer to both types of circuits as a PRI.

PRO TIP: Contact Comtex for your Bergen County business telephone systems services.

What happens if this PRI circuit goes down?

What happens if this PRI circuit goes down? You lose your ability to make and receive calls. This can be disastrous to your bottom line because you have the potential to lose money and customers. There are several points of failure; the carrier’s central office, the cabling from the central office to your location, carrier provided equipment and your telephone system. If any of these points fail, callers will hear a ring with no answer or a fast busy. Even worse, they will not reach your office. The worst possible outcome is that the caller is impatient or thinks you are out of business and calls another vendor.

There are some ways to minimize this potential business nightmare.

First, you can install back up telephone lines from a different carrier that are different in form (technology); i.e. copper, FIOS, cable or SIP phone lines. This way if the PRI goes down, you still have alternative dial tone connected and working in your phone system. Once they are connected to your system, you have your PRI carrier program your PRI with direct trunk overflow (DTO). In the event of a PRI failure, all calls made to your main telephone number will automatically be forwarded to the backup lines in the phone system. In this scenario, the number of back up lines connected to the system will limit the number of incoming simultaneous calls.

With DTO, there should be minimal disruption in service. Keep in mind that you may only receive as many calls as the number of backup lines in the system. If the number of incoming calls forwarded exceed the number of backup lines, the callers will hear a busy signal because there are no open lines to reach your telephone system. For example, if you have 4 backup lines in the system, the fifth incoming call cannot reach you phone system and you will not get that call. Typically, we suggest 4 backup lines because circuits are usually not down more than 1 hour. Please keep in mind that some carriers charge a monthly fee for DTO but it is well worth the cost if you want to ensure the continuity of your business.

Another strategy to maximize the number of incoming calls received during a PRI outage is to have Direct Inward Dial (DID) numbers configured on your PRI. In addition to a company’s published main telephone number, a PRI circuit can provide a block of telephone numbers for calling a company. Much like assigning an email address to each employee, each DID serves as a dedicated telephone number assigned to an individual employee. It allows an outside caller to directly reach the employee’s extension without the assistance of an automated attendant or operator. For more information on DIDs, please see this blog. Once employees have assigned DIDs, the PRI carrier can program DTO for all of the DIDs. Upon a PRI failure, each DID is forwarded to the employee’s cell phone. While these calls will not be routed to the phone system, at least they will be answered by the intended recipient or the employee’s cell phone voice mail.

Take note that not all carriers will provide DTO to multiple alternative telephone numbers. If they do, you should find out if there is an additional charge and whether it is automatically effectuated upon a PRI failure. Some carriers that offer this option may provide the service but it will not be automatic; the carrier may require the customer to visit a portal to initiate the call forward for each telephone number (DID).

If you choose not to pay the monthly fee for DTO, you have the option to call the carrier when you realize the PRI is down. However, keep in mind that it may take a bit of time for you to realize the outage and then to reach the carrier to effectuate the call forward (DTO). Some carriers will not commit to implementing the call forward immediately, claiming it takes some time to process the request.

If you already have DTO service on your PRI, we highly recommend a call to your PRI carrier to confirm the telephone number assigned for the DTO upon failure. We know of at least one client that was paying the monthly fee for DTO but the carrier failed to program the call forward telephone number in the DTO service. Unfortunately, this came to light when the PRI failed and they were not receiving the calls on the backup lines installed in the system. It is also imperative to confirm they have the correct telephone number for DTO.

Take into consideration that there are carrier charges for DIDs and in most cases, DTO. In addition, there may also be equipment and/or labor charges from your telecom vendor to connect back up trunks in the system.  Please contact your carrier and telecom vendor to discuss these business continuity considerations.

 

Call us at 201-935-2000 to discuss your redundancy needs for your phone system if your PRI or T-1 fails. Take a look at Comtex Inc on the map below. Comtex is here for you to answer any questions you have.

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Mitel Has Impressive Growth in the Cloud Based Industry!

As compared to the same time frame last year, while Mitel has showed a modest increase in revenue, it did show impressive growth in its mobile and cloud business units. Another achievement for Mitel is that it was positioned as an industry leader for UC in Gartner’s magic quadrant.

Richard McBee, the Chief Executive Officer at Mitel stated that Mitel’s cloud business grew 21% by adding 235,500 new cloud seats in the last quarter. Mitel’s cloud based telephone system, MiCloud, has over 1.6 million users. Good news for a Mitel and Comtex clients!

Call us for a free telecom analysis and a demo of the Mitel system. 201-935-2000 or visit our website at comtex-nj.com.

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Mitel IP Telephones Posts

Mitel Intends to Double In Size Within 3 Years

Mitel has three categories of expansion in mind; contact center, mobility verticals and the cloud. They have acquired companies in these divisions so that they can consolidate their growth.

Mitel recently acquired Mavenir Systems to expand its mobile capabilities and capitalize on the demand for wireless 4G LTE services. This acquisition will expand Mitel’s footprint to over 130 service providers and mobile operators; it will cover billion subscribers globally.

Mitel is also building on its contact center solution as an essential compliment to its cloud communications, voice and collaboration services. The Prairie-Frye and OAISYS acquisitions making this possible. Companies are increasingly looking for contact center call recording and quality management solutions to enable data to be converted into official business intelligence; this is an invaluable resource for all organizations.

Mitel is also active in IP based communication solutions. They offer cloud-based telephony services and a wide range of network services. MiCloud is a Mitel hosted platform for voice communications. You can easily add most of the enterprise options that were once only available to big businesses because of the cost of implementation.

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CCTV Surveillance and Access Control Systems

Crime Fighting and Prevention Tools

A CCTV video surveillance camera system provides a significant function in our society because these systems fight and prevent crimes.  CCTV surveillance systems installed in public areas help deter crime, help civilians feel much safer, provide the police with leads or evidence as well as improve the surroundings of a crime-stricken neighborhood. Nowadays, most of these systems have been made digital for improved performance, easy maneuverability of the surveillance camera and produce faster feedback as compared to the analog systems.

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Samsung SMT i5230 IP Telephone

The Samsung SMT-i5230 IP Phone has the features to help any office worker get the most out of their working day. It includes a 3.2″ monochrome backlit display and 15 feature keys to make sure that every feature is just one click away.

The Samsung SMT-i5230 IP Phone would look great on any office professional’s desk. It’s features back up it’s design and can make anyones day more efficient. With 15 feature keys, everything is just one click away to make phone calls quicker and easier. The Samsung SMT-i5230 IP Phone is ideal for anyone wanting to have the best features available including executives and managers.

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Samsung SMT i5243 IP Business Telephone

The Samsung SMT i5243 IP Phone is a fully featured executive handset that would be ideal for users who handle a large volume of calls, it is well suited for executives, management, admin staff and contact centre supervisors.

The Samsung SMT i5243 IP Phone has a vibrant graphical colour TFT LCD display. The Samsung SMT i5243 IP Phone has a UC dial in the phone that allows the user to easily change their status to one of three modes; in office, out of office or uc mode. This feature automatically indicates the presence or availability to other users, pre-set call routing options can be set up to forward calls to voicemail or a mobile phone.

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Access Control Equipment Access Control Systems Business Telephone Systems News Cabling CCTV DSX Access Control System EasyLobby Phone Systems Posts Secure Visitor Management System Security Systems Telephone Systems Video Surveillance Equipment Video Surveillance News Video Surveillance System Voice Data and Video Cabling Voice Data video cabling VoIP Technology News Wiring

Comtex NJ review on Google Places

Cant get any better service than this! Comtex is seriously awesome. They hooked us up with an awesome phone system for probably half of what the other companies wanted. Fast and friendly service. I conveniently email Cheryl and Anne when I have a question, and they get back to me right away. It’s like they work 24/7!! If you need a phone system or cameras installed, this is the place to go. They are excellent!

Thank you Daniel from Guardian Fence. We apprecaite the wonderful review you left us on Google and have reprinted it on our blog.

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Samsung OS7100 Business Telephone System

The Samsung 7100 business telephone system offers performance right out of the box: A compact hardworking system that expands with your business. An economical business communications solution with converged VoIP capabilities and performance built right into the system.

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Samsung OS100 Telephone System Repair

The Samsung OfficeServ 100 has been discontinued. However, Comtex still services, supports, programs and maintains this system. At our Comtex complex, we have all the parts and equipment necessary to repair or maintain the OfficeServ 100.  If you want to expand or upgrade your existing OfficeServ 100, we can provide you with new or refurbishedFalcon or DS or ITP keysets, cards or cabinets. Please call or email us for any information, repair or purchases.

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Video Surveillance is a type of security system that has been used for various reasons for many years. Security cameras have become a normalcy in today’s society, as banks, retail stores, retirement homes, and other public places have come to rely on the cameras.

There are many different situations that would benefit from the implication of video surveillance.