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Mitel IP Telephones Posts

Mitel Intends to Double In Size Within 3 Years

Mitel has three categories of expansion in mind; contact center, mobility verticals and the cloud. They have acquired companies in these divisions so that they can consolidate their growth.

Mitel recently acquired Mavenir Systems to expand its mobile capabilities and capitalize on the demand for wireless 4G LTE services. This acquisition will expand Mitel’s footprint to over 130 service providers and mobile operators; it will cover billion subscribers globally.

Mitel is also building on its contact center solution as an essential compliment to its cloud communications, voice and collaboration services. The Prairie-Frye and OAISYS acquisitions making this possible. Companies are increasingly looking for contact center call recording and quality management solutions to enable data to be converted into official business intelligence; this is an invaluable resource for all organizations.

Mitel is also active in IP based communication solutions. They offer cloud-based telephony services and a wide range of network services. MiCloud is a Mitel hosted platform for voice communications. You can easily add most of the enterprise options that were once only available to big businesses because of the cost of implementation.

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Samsung SMT i5230 IP Telephone

The Samsung SMT-i5230 IP Phone has the features to help any office worker get the most out of their working day. It includes a 3.2″ monochrome backlit display and 15 feature keys to make sure that every feature is just one click away.

The Samsung SMT-i5230 IP Phone would look great on any office professional’s desk. It’s features back up it’s design and can make anyones day more efficient. With 15 feature keys, everything is just one click away to make phone calls quicker and easier. The Samsung SMT-i5230 IP Phone is ideal for anyone wanting to have the best features available including executives and managers.

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Samsung OS100 Telephone System Repair

The Samsung OfficeServ 100 has been discontinued. However, Comtex still services, supports, programs and maintains this system. At our Comtex complex, we have all the parts and equipment necessary to repair or maintain the OfficeServ 100.  If you want to expand or upgrade your existing OfficeServ 100, we can provide you with new or refurbishedFalcon or DS or ITP keysets, cards or cabinets. Please call or email us for any information, repair or purchases.

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Business Telephone Systems News Posts VoIP Technology News

Comtex is now selling the Mitel 5000 CP Telephone System

For over 50 years, Comtex has specialized in the design, installation and service of Digital & VoIP telephone systems. We are the oldest Mitel dealer in New Jersey. We offer a Free site telephone survey,  24/7 emergency service, and cabling services.

The Mitel 5000 Communications Platform (CP), designed for small and medium-sized businesses (SMB), leverages the benefits of today’s converged networks and your business’ existing data network infrastructure investments.

In today’s competitive environment, the drive to operate more effectively and take cost out of the business is more critical than ever. Simplifying communications and enhancing customer service and collaboration are important to you; however, you need a cost-effective solution. Business success is built on providing quality service, building relationships and returning customers. The Mitel 5000 Communications Platform (CP) helps businesses redefine communications with a wide range of applications.

The Mitel 5000 Phone System is the answer for your converged communications needs offering you choice of digital IP or analog options for phones and network interfaces. It features full call handling and messaging as well as full networking support and feature transparency for multiple systems. The Mitel 5000 Phone System is designed to help your business benefit from the cost savings and infrastructure improvements of VoIP technology.

Offering advanced multimedia communications capabilities and substantial cost savings for businesses with up to 250 users, Mitel 5000 Communications Platform (CP) is based on open architecture interfaces and standard protocols, giving you the flexibility to tailor a system to suit your dynamic needs.

Choose from a variety of Mitel applications for simplifying individual communications, accelerating information flow throughout your organization and automating common processes to reduce costs and improve productivity, with powerful, easy-to-use tools for managing voice, e-mail and faxes across all devices.

The Mitel 5000 Communications Platform (CP) enables small businesses to blend their voice system into their data network, creating a cost-effective, efficient communications environment. The 5000 CP solution offers a digital, IP and analog communications platform, which allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.

The 5000 CPU delivers a wide breadth of embedded applications, in addition to a suite of advanced Unified Communications applications via the Mitel Applications Suite. The MAS for the 5000 CP includes applications such as Mitel NuPoint Unified Messaging™ (UM) and Mitel Speech Auto-Attendant, Mitel Customer Service Manager / Business Dashboard, and enhanced mobility with Dynamic Extension Express and Teleworking, all while laying the foundation for the latest in Unified Communications with Mitel Unified Communicator® (UC) Express and Mitel Unified Communicator® (UC) Advanced.

The Mitel 5000 Communications Platform offers small to medium sized businesses:

  • Choice– 5000 CP offers a hybrid communications platform, which enables businesses to network geographically dispersed employees and locations, whether they’re connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.
  • Enhanced Efficiency– Mitel ensures your employees get maximum value from a broad range of Unified Communications and an innovative IP and Digital Desktop.
  • Anywhere, Anytime Collaboration– The Mitel portfolio of Mobility, Conferencing and Collaboration solutions for the 5000 CP enables employees to work effectively with colleagues, partners and customers across distance.
  • Flexible, Cost-Effective Growth– Flexible for any architecture,  the 5000 CP makes the most of a customers existing investment while providing a solid foundation for growth. It is expandable to support up to 250 users and multiple sites.

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .

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Buying a Telephone System? Questions to Consider

Looking to invest in a new telephone system for your business? Listed below are the important questions to consider and answer, prior to contacting a telephone vendor such as Comtex Inc. Knowing these answers will expedite your initial inquiry and assist your vendor in proposing the right system for your business.

  1. How many telephone lines will you have going into the system?
  2. What type of phone lines do you have? SIP, copper, PRI circuit?
  3. How many physical telephone extensions will you need?
  4. Do you need any analog ports for a cordless phone or modem?
  5. Do you want an Auto Attendant?
  6. Do you want voice mail?
  7. How many voice mail ports will you need? (This is the number of simultaneous calls the voice mail must be capable of handling at one time).
  8. How many total minutes of storage in the voice mail system will you need?
  9. Do you want to page an overhead speaker through your telephone?
  10. Do you want an information on hold unit?
  11. Do you want a door phone to connect to the system? 
  12. List any future growth requirements you foresee and any features that you know your business requires.
  13. Do you need mobility solutions? Twinning or Connect?
  14. Do you have remote workers?
  15. Do you have multiple offices?

For more information, go to our website at www.comtex-nj.com or click on the following links:   Samsung OS7030, Samsung OS 7100, Samsung OS7200-S, Samsung OS7200, Samsung OS7400,  Mitel systems.

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Samsung & Mitel Business Phone Systems in New Jersey

For over 50 years, Comtex continues to be a leader in the design, installation and service of  Samsung & Mitel Digital and VoIP business telephone systems and video surveillance systems.  While our client base includes national and Fortune 500 companies, our local customer base is in the New York/New Jersey bi-state area.  It is essential to work with a vendor who has evidenced its business longevity in the industry.

Our operations are located in the 40,000 sq. ft. Comtex Complex in East Rutherford, New Jersey. We offer a free on-site evaluation and a one year guarantee on all systems. 

Our company values are evidenced by our extensive and long standing client base who will attest to the exceptionally reliable services we provide during and after the initial installation. When you choose Comtex as your vendor, you are acquiring 51 years of technical expertise and our strong dedication to customer support and service. 

Over half of our staff has been employed by the company for over 15 years. We promise you highly trained and factory certified technicians, excellent customer support and satisfaction, and 24 hour, seven days a week emergency service. With our vast equipment inventory warehoused on site at the Comtex Complex, we always have the replacement spare parts available to get your system up and running that same day. Unlike other dealers, we will always support and service any system we sell or agree to service, even if the equipment is discontinued or if the manufacturer goes out of business.

Our goal is to empower you with powerful tools and resources to increase the manageability and profitability of your company. We believe in high quality products and competitive pricing. We install the very latest in system technology and are constantly reviewing and researching new products to make sure that Comtex stays at the forefront of the cutting edge of product technology. 

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .

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Business Telephone Systems News Posts

Mitel Contact Center Solutions Receives 2009 Product of the Year Award

Mitel honored by Customer Interactions Solutions Magazine for fourth year in a row

OTTAWA, Ontario – Jan. 29, 2010 – Mitel®, trusted provider of unified communications software solutions announced today that Mitel Contact Center Solutions has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine. This is the fourth year in a row that Mitel has received this award.

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Business Telephone Systems News Posts VoIP Technology News

Useful Information about VOIP Gateways

You must have heard about VoIP and VoIP gateways. But do you know what these technologies actually are all about?

To understand what a VoIP gateway is, you first need to understand what VoIP technology is all about. VoIP is the term used for Voice over Internet Protocol . It refers to the technology which facilitates transmission of voice traffic over internet networks. Internet protocol was originally developed for sharing data. After its immense success, the technology was adapted for sharing voice networking.

More and more business organizations have started to use VoIP instead of the traditional PSTN for communicating because it is cheaper and more useful than the other mediums of voice communications. Some of the benefits of using VoIP technology and VoIP phones include:

VoIP facilitates to transmit more than one phone call on a single broadband phone line. Therefore, more telephone lines can be installed by the business at a lower cost.

Like business phone systems, VoIP phones too, have many advanced features such as call forwarding, caller ID, call waiting etc. For these features, the businesses do not have to pay any extra charges.

VoIP offers unified and secured communications, which can be integrated with other internet based services such as video conferencing, web conferencing etc for enhancing the business communication.

Now let us discuss what is a VoIP gateway. Gateways are devices which convert telephony traffic into internet protocol so that data can be transferred over a network. These are generally used in the following two ways:

1- For converting PSTN to VoIP.  A VoIP gateway facilitates receiving and placing VoIP calls on a regular telephone network. With the VoIP technology, businesses can make larger volumes of calls at much lower prices.

2- To connect traditional PBX and other business phone systems to an IP network. A VoIP gateway allows making a call using VoIP technology instead of a regular telephone line. Business can either buy these services from a reputed and reliable VoIP service provider or can route the calls through the internet to reduce the call charges.

VoIP gateways are available in the form of external units and PCI cards. However, most of the business organizations prefer using the external units as their VoIP devices. Every VoIP gateway has a connector for getting connected to the IP network and one or more number of ports for connecting the phones lines to it.

V.  Kushwaha

For more information, pleae visit www.comtex-nj.com

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The Essential Guide to SIP Trunking- Part 2

Benefits

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Business Telephone Systems News Posts

Picking a Telephone Technician

Telephone technicians play a crucial role in the proper repair or installation of your new business phone system. There are many technicians available for the task. However, there are fewer that truly meet the criteria for excellence that today’s integrated phone systems demand. The test of a good phone technician is not just expertise and experience, but also respect for the customer and good interpersonal skills.