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Samsung SMT i5230 IP Telephone

The Samsung SMT-i5230 IP Phone has the features to help any office worker get the most out of their working day. It includes a 3.2″ monochrome backlit display and 15 feature keys to make sure that every feature is just one click away.

The Samsung SMT-i5230 IP Phone would look great on any office professional’s desk. It’s features back up it’s design and can make anyones day more efficient. With 15 feature keys, everything is just one click away to make phone calls quicker and easier. The Samsung SMT-i5230 IP Phone is ideal for anyone wanting to have the best features available including executives and managers.

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Samsung SMT i5243 IP Business Telephone

The Samsung SMT i5243 IP Phone is a fully featured executive handset that would be ideal for users who handle a large volume of calls, it is well suited for executives, management, admin staff and contact centre supervisors.

The Samsung SMT i5243 IP Phone has a vibrant graphical colour TFT LCD display. The Samsung SMT i5243 IP Phone has a UC dial in the phone that allows the user to easily change their status to one of three modes; in office, out of office or uc mode. This feature automatically indicates the presence or availability to other users, pre-set call routing options can be set up to forward calls to voicemail or a mobile phone.

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Samsung OS100 Telephone System Repair

The Samsung OfficeServ 100 has been discontinued. However, Comtex still services, supports, programs and maintains this system. At our Comtex complex, we have all the parts and equipment necessary to repair or maintain the OfficeServ 100.  If you want to expand or upgrade your existing OfficeServ 100, we can provide you with new or refurbishedFalcon or DS or ITP keysets, cards or cabinets. Please call or email us for any information, repair or purchases.

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What is the Difference Between SIP Trunking and VoIP?

Confused about just what is the difference between SIP trunking and VoIP? How are they related and what are the differences? In simplest laymen’s terms we will provide the practical answer.

VOIP “voice over IP” is a generic term used to cover all voice traffic over the internet protocol.

SIP trunking is simply voice over IP, using the SIP signaling protocol, but instead of using a single SIP user the service provider is providing many. Basically like a T1 circuit, but using voip with multiple trunks.

The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. It can be used to create two-party, multiparty, or multicast sessions that include Internet telephone calls, multimedia distribution, and multimedia conferences.

Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.

SIP in some cases is a Type of VoIP. …

Since SIP is Session Initiation Protocol, and is a form of VOIP, it is used as a digital voice emulator/PRI replacement. It gives VOIP service more capabilities, such as DID’s (Direct Inward Dial numbers).  The benefit of this service on the commercial level is the ability to avoid buying a PRI card to accommodate a PRI. SIP trunks usually require SIP licenses and connect right to the system. SIP  trunks  are typically more cost effective than copper or t-1 circuits. At Comtex, we have clients who have upgraded to SIP trunks and the savings from the SIP trunks, paid for a new Samsung system in the first year of use.

SIP trunks are essentially have the power of PRI without the cost or limitations. SIP is only limited by your bandwidth, and carriers are coming up with some pretty interesting options.

This will be an area that many will need to become more familiar with, especially in the call center world.

For free assistance in finding a SIP or VoIP solution for your business, please contact Comtex. We offer a no risk and free carrier and telephone system evaluation.

For over 50 years, we have specialized in the design, installation and service of Digital & VoIP telephone systems and video surveillance systems. Free site survey. 24/7 emergency service. 

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .

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Buying a Telephone System? Questions to Consider

Looking to invest in a new telephone system for your business? Listed below are the important questions to consider and answer, prior to contacting a telephone vendor such as Comtex Inc. Knowing these answers will expedite your initial inquiry and assist your vendor in proposing the right system for your business.

  1. How many telephone lines will you have going into the system?
  2. What type of phone lines do you have? SIP, copper, PRI circuit?
  3. How many physical telephone extensions will you need?
  4. Do you need any analog ports for a cordless phone or modem?
  5. Do you want an Auto Attendant?
  6. Do you want voice mail?
  7. How many voice mail ports will you need? (This is the number of simultaneous calls the voice mail must be capable of handling at one time).
  8. How many total minutes of storage in the voice mail system will you need?
  9. Do you want to page an overhead speaker through your telephone?
  10. Do you want an information on hold unit?
  11. Do you want a door phone to connect to the system? 
  12. List any future growth requirements you foresee and any features that you know your business requires.
  13. Do you need mobility solutions? Twinning or Connect?
  14. Do you have remote workers?
  15. Do you have multiple offices?

For more information, go to our website at www.comtex-nj.com or click on the following links:   Samsung OS7030, Samsung OS 7100, Samsung OS7200-S, Samsung OS7200, Samsung OS7400,  Mitel systems.

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Samsung & Mitel Business Phone Systems in New Jersey

For over 50 years, Comtex continues to be a leader in the design, installation and service of  Samsung & Mitel Digital and VoIP business telephone systems and video surveillance systems.  While our client base includes national and Fortune 500 companies, our local customer base is in the New York/New Jersey bi-state area.  It is essential to work with a vendor who has evidenced its business longevity in the industry.

Our operations are located in the 40,000 sq. ft. Comtex Complex in East Rutherford, New Jersey. We offer a free on-site evaluation and a one year guarantee on all systems. 

Our company values are evidenced by our extensive and long standing client base who will attest to the exceptionally reliable services we provide during and after the initial installation. When you choose Comtex as your vendor, you are acquiring 51 years of technical expertise and our strong dedication to customer support and service. 

Over half of our staff has been employed by the company for over 15 years. We promise you highly trained and factory certified technicians, excellent customer support and satisfaction, and 24 hour, seven days a week emergency service. With our vast equipment inventory warehoused on site at the Comtex Complex, we always have the replacement spare parts available to get your system up and running that same day. Unlike other dealers, we will always support and service any system we sell or agree to service, even if the equipment is discontinued or if the manufacturer goes out of business.

Our goal is to empower you with powerful tools and resources to increase the manageability and profitability of your company. We believe in high quality products and competitive pricing. We install the very latest in system technology and are constantly reviewing and researching new products to make sure that Comtex stays at the forefront of the cutting edge of product technology. 

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .

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Samsung Introduces Latest Line of OfficeServ VoIP Phones

Samsung Business Communication Systems (BCS)today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.

Samsung’s launch of the versatile new SMTs (Samsung Multimedia Telephones), which offer small-to-midsized businesses a range of advanced features such as video calling and a visual phone book, addresses the growing demand for cost-efficient VoIP phones that also can improve communication between on- and off-site colleagues. A study from market research firm In-Stat indicates that 42 percent of U.S. businesses had a VoIP solution in at least one location by the end of 2009. The number is expected to increase to 79 percent by 2013.

“With VoIP solutions continuing to gain in popularity, especially among small-to-midsized businesses, savvy users are now looking beyond cost savings alone and focusing on how these phones can optimize their operations,” says Doug Wonson, Vice President and General Manager, Samsung BCS. “Understanding this trend, we launched our latest line of feature-rich OfficeServ™ SMT-iSeries phones to coincide with the debut of Samsung’s two new affordable integrated Communicator applications.”

OfficeServ SMT-iSeries VoIP Phones

In addition to providing optimal functionality with Samsung’s two new integrated communications applications, the new SMT line of phones is compatible with all Samsung OfficeServ 7000 Series platforms. For growing businesses or companies that have distributed staff, extending communications capabilities is as simple as adding a new SMT phone to an existing LAN. Other features and capabilities of SMT-iSeries phones include:

• video calling to other Samsung video phones on similar systems;
• short messaging;
• phone book;
• large display screens and easy-to-navigate menus;
• high-definition audio technology/full duplex speakerphones;
• ergonomically adjustable desktop mount;
• user-definable settings for dimming or timing out the LCD.

The new phones are available in five models that offer a range of functions: SMT-i5243, SMT-i5230, SMT-i5220, SMT-i5210 and SMT-i3105. Among the features offered with top-of-the-line SMT-i5243 model phones are a web camera for video calling, Bluetooth® capability, an XML browser and access to a visual phone book (or caller ID with photo). SMT-i5230 model phones are desiless, making them ideal for users with numerous, frequently changing contacts. Five numbers can be viewed at once and users can scroll up or down to view a total of 99 numbers.

For users requiring multiple line appearances and DSS/BLF buttons, the SMT-i5220 is ideal. Features of the SMT-i5220 include customizable soft keys and programmable buttons, one-touch speed dialing and easy navigation—similar to the Samsung mobile phone user interface. The SMT-i5210 is perfect for administrative use and routine answering and dialing. The 14-button phone includes a backlit display and easy access to call logs, voice mail and directory. Entry-level SMT-i3105 phones, which feature basic functions such as transfer, hold and conference as well as the ability to send short messages via the display interface, are ideal for common areas such as lobbies or waiting rooms.

An optional gigabit adapter is available for SMT-i5200 model IP phones and an IP add-on module allows for 64 programmable keys.

For more information, please visit our website www.comtex-nj.com .