FAQ CCTV

Does Comtex handle residential home security or smart-home setups?

Strictly B2B & Commercial Focus: No. We do not install residential alarm panels or
home consumer cameras. Comtex is 100% dedicated to commercial, industrial, and
enterprise infrastructure.

Engineered for Business: Every system we design is built to handle the heavy foot
traffic, strict data security, and rigorous durability demands of a corporate environment.

What specific types of commercial properties do you specialize in?

Industrial & Logistics: High-volume warehouses, distribution centers, cross-docks, and
fulfillment facilities.

Corporate Offices: Single-tenant corporate headquarters, multi-floor office buildings,
secure server rooms, and executive suites.

Property Management & Real Estate: Commercial property lobbies, multi-tenant
industrial parks, retail plazas, and mixed-use complexes.

Secure Perimeters: Loading docks, automated shipping gates, and industrial parking
fields.

We are a commercial landlord. Can you secure both common areas and individual tenant spaces?

Dual-Layer Property Security: Yes. We specialize in partitioning systems for property
managers. We can secure the main building lobby, common corridors, and exterior
perimeter gates under a master landlord system, while deploying independent, private
access control and CCTV sub-systems for your individual tenants.

Are security licenses actually required for commercial installations in NY and NJ?

Yes, by State Law: In both New York and New Jersey, it is illegal for a contractor to
alter, install, or maintain security alarms, access control, or CCTV surveillance systems
without a specialized state-issued business license.

The Comtex Credentials: Comtex holds active, state-mandated security alarm licenses
in both New York and New Jersey. We carry full commercial liability insurance and
compliance bonding to match.

What are the risks of hiring an unlicensed contractor or standard IT company for security?

Code and Legal Violations: Unlicensed contractors or general IT companies often do
not understand complex fire and life-safety codes. If they lock down a building
incorrectly, you can face severe city fines or failed structural inspections.

Insurance Liability: If an incident occurs (such as a break-in or a fire-egress failure) and
your security system was installed by an unlicensed vendor, your commercial insurance
carrier can deny your claim entirely. Hiring a licensed professional like Comtex
completely protects your liability.

Website FAQ Expansion: NDAA Compliance

Engineered for Industry. Built for Business. Comtex delivers commercial-grade access control and AI video surveillance exclusively for warehouses, corporate offices, multi-tenant properties, and NDAA-compliant commercial facilities across NY and NJ. As fully licensed state security professionals with a 65-year heritage, we provide robust hardware ownership models backed by immediate, 100% human-to- human service.
What is NDAA compliance, and why does it matter for my business's security cameras?

Federal Cybersecurity Mandate: Section 889 of the National Defense Authorization
Act (NDAA) bans the use of telecommunications and video surveillance equipment
produced by certain foreign component manufacturers (such as Hikvision, Dahua, and
Huawei) due to severe cyber-security vulnerabilities and espionage risks.

Why it Matters to You: If your business contracts with the federal government, works
with the military, handles logistics for regulated goods, or hopes to qualify for certain
commercial insurance policies or banking loans, your physical facility must be NDAA-
compliant. Using non-compliant cameras can disqualify you from lucrative commercial
contracts.

Can Comtex help us identify and replace old, non-NDAA-compliant cameras?

Compliance Audits & Upgrades: Yes. If you have an older CCTV system installed by
another vendor, it likely contains blacklisted foreign components. We can perform a
comprehensive on-site compliance audit of your current hardware.

Seamless Retrofits: In many cases, we can swap out your vulnerable, non-compliant
cameras and recorders for secure, modern Avigilon AI hardware while utilizing your
facility’s existing network cabling, saving you significant capital while bringing your
building up to strict federal standards.

Can Comtex take over and service an existing commercial system installed by another vendor?

Takeover & Modernization Experts: Yes. If your previous vendor went out of business,
relies on slow automated menus, or installed a system that you own but no longer want to
manage, we can audit your current infrastructure. In many cases, we can swap out the
proprietary head-end panels for modern DSX or Avigilon systems without having to pull
new wires, saving you massive amounts of capital.

Engineered for Industry. Built for Business.

Comtex delivers commercial-grade access control and AI video surveillance
exclusively for warehouses, corporate offices, and multi-tenant properties across NY
and NJ. As fully licensed state security professionals with a 65-year heritage, we provide
robust hardware ownership models backed by immediate, 100% human-to-human
service.

Why Choose Comtex?

For over 65 years, Comtex Inc. has engineered high-definition commercial CCTV networks across Northern and Central New Jersey and the boroughs of New York City. We bridge the gap between heavy-duty industrial hardware and cutting-edge, AI-driven video analytics. Whether you need to monitor high-value cargo gates, protect multi-tenant industrial parks, or visually verify facility access events, we design systems tailored for absolute perimeter accountability.
Hardened Industrial Hardware (No Flimsy Consumer Cameras)

Built for Tough Environments: We deploy rugged, vandal-resistant, weatherproof dome
and bullet cameras. From dusty warehouse loading docks to freezing northern NJ winter
elements, our physical camera hardware is built to operate continuously in punishing
commercial environments.

Optical and Thermal Precision: We leverage advanced lens architectures, including
extreme low-light visibility, long-range license plate recognition (LPR), and thermal
analytics designed to monitor perimeter fences even in pitch-black conditions.

High-Capacity Local Recording over Vulnerable Cloud Buffering

Uninterrupted Local Storage: Many new cloud-only camera systems stutter or lose
footage entirely if your facility & internet drops out or runs slow. Comtex prioritizes
commercial Network Video Recorders (NVRs) and servers on-site.

Zero Frame-Rate Dropouts: Your cameras record 24/7 at maximum high-definition
resolution directly to secure, local enterprise hard drives. You get crisp, instant playback
right when you need it most, completely independent of external internet speeds.

Next-Gen AI Video Analytics

Smart Search Capabilities: Stop wasting hours scrubbing through days of empty video
files. Our enterprise video management platforms feature advanced AI tracking. You can
instantly search your entire network for specific parameters—such as “red commercial
vehicle at the loading gate” or “person in blue jacket near the fence line” and get
matching results in seconds.

Proactive Perimeter Rules: Configure your system to actively alert your team the
moment a vehicle enters a loading dock after hours or if a person loiters near a secure
perimeter boundary, turning your passive video archives into an active, preventive
security tool.

Smart Search & Incident Investigations

Can AI help us find a specific vehicle or person without scrubbing through hours of footage?

Instant Appearance Search: Yes. Instead of spending hours or days reviewing empty
video, our AI engines allow you to search your entire camera network simultaneously
using basic physical traits.

Descriptive Filters: You can instantly filter footage across all cameras by entering
criteria such as:
“Male wearing a blue jacket and a black backpack”
“Commercial box truck or delivery van at the rear loading dock” “Red sedan entering the perimeter gate between 1:00 AM and 4:00 AM”

The AI pulls matching video clips forward in seconds, turning a massive investigation
into a 30-second task.

Can the cameras read and log vehicle license plates automatically?

License Plate Recognition (LPR): Yes. Specialized high-speed AI cameras
automatically isolate, read, and log license plates as vehicles enter your facility.

Custom Watchlists: You can build authorized list schedules for regular shipping
carriers or tenants, as well as "blacklists" for unauthorized vehicles. If a
blacklisted plate hits your gate, the system instantly triggers a silent alert to
management.

We get dozens of false alarms from wind, rain, and stray animals. How does AI fix this?

Classified Object Detection: Traditional systems trigger a motion alert every time a
shadow shifts, rain hits the lens, or a plastic bag blows across the parking lot.

90% False Alarm Reduction: Comtex AI cameras ignore environmental noise and
specifically classify moving objects into distinct categories: Humans, Vehicles, and
Animals. You will only get an intrusion alert if a real human or vehicle crosses a security
boundary after hours.

What is a "Line Crossing" alert and how does it protect our perimeter?

Virtual Tripwires: We can draw digital boundaries directly onto your camera views. For
example, we can place a virtual tripwire along your exterior fence line or across a
warehouse bay door.

Directional Logic: The system can be programmed to ignore personnel walking out of
the building, but instantly sound an alarm or send a push notification if an unauthorized
person crosses the line to gain entry in after hours.

Can AI detect suspicious behavior like someone casing our facility or loitering?

Dwell & Loitering Analytics: Yes. You can set a time-based threshold on critical
areas—like a shipping office door or an employee parking lot. If a person or
vehicle enters that zone and remains there for longer than 3 minutes without
moving, the AI flags it as a loitering event and notifies security before a break-in
actually occurs.

Can we program the system to alert us to complex situations or specific hazards?

Natural Language “Visual Alerts”: Leveraging next-generation on-premise
Generative AI via Avigilon Unity, you can create custom alerts simply by typing
a natural language sentence into the platform.

Operational Use Cases: Rather than just looking for general motion, you can
instruct the system to alert you to specific operational hazards or security
anomalies, such as:
“Person climbing over the perimeter fence””Person lying down on the floor” (Instant Slip & Fall detection)
“Water pooling or flooding on the server room floor”
“Vehicle blocking the main fire lane”

Can our cameras detect sounds like glass breaking, gunshots, or screaming?

Intelligent Audio Analytics: Yes. By pairing AI-enabled microphones with our
software, the system constantly listens for acoustic anomalies. If a window is smashed on
a warehouse door, a tire pops violently, or screaming is detected, the nearest camera
automatically swings to focus on the area, bookmarks the event, and alerts your team.

Can CCTV AI features help us improve our warehouse or retail logistics?

Business & Traffic Intelligence: Security cameras double as operational tools.
The AI can provide:

People & Vehicle Counting: Track exactly how many trucks enter your
bays daily to map out peak traffic hours.

Crowd Analytics: Detect unusual bottlenecks or crowd gathering sizes in
common corridors or loading zones.

Occupancy Counting: Monitor real-time facility occupancy levels for
safety and code compliance.

Let Comtex design an access control system for your business!

Renewal by Andersen
Renewal by Andersen has been using Comtex for our phone requirements for several years. They have always been very attentive to our needs and responsive if we have any concerns. Comtex is educated in the latest technology available. As we grow and our phone system requirements increase it is good to know that Comtex will be there to support those requirements and can recommend the best solutions on the market.Based on this successful experience, I am already planning to hire them again for another project. I have full confidence in their ability to get the job done right. I highly recommend Comtex for anyone in need of reliable telephone and security services!
Lisa Davidson
I had the pleasure of working with Comtex after being introduced to them during a site visit for another project. From the moment we brought them on board, their team, particularly Rolando and Jose, has been incredibly helpful in assisting my agency with our PA system upgrade. They were extremely professional and efficient, staying on top of their scope of work from start to finish. Even when we got sidetracked and failed to communicate, they proactively reached out to make sure the project stayed on track. Their attention to detail and dedication to customer satisfaction was evident throughout the entire process.
Amiya Dhar Diwan
This is seriously such a wonderful company. I don’t leave reviews often- the team at Comtex is literally like a big friendly family, and they have gone above and beyond for me and my business with customer service. I highly recommend spending time with Rolando, Luis, Jose in their East Rutherford office and seeing all the cool gadgets they have. Great vibes.
Rich Mattalian
Very capable and great customer service!
Noelle Aversano
Love the new system they installed....quickly and perfect!! Nice people to work with, highly recommend!!

Working With Comtex Is a Stress-Free Experience

We Care! It's Just That Simple.

You won’t find any company that works harder than we do!

65+ Years Experience

Our longevity in the industry proves we will be there to support your system long after deployment.

Local On-Site Tech Support

Our dedicated tech support team is on-site and always available to help. No call queue or hold times!

5-Star Customer Reviews

We’re devoted to excellent customer service and support. We have all 5-star Google reviews!

Trained & Certified Technicians

Our technicians are certified to maintain, program, and support our systems.

24/7 Emergency Service

Comtex offers 24 hours, 7 days a week, emergency service response.

Let's Get Started!

Call or Text a Professional Now!

NJ Burglar Alarm Business Lic#: BF000479

NY Burglar Alarm Business Lic#: 12000334410

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