FAQ CCTV
National Defense Authorization Act (NDAA) Compliance
Federal Cybersecurity Mandate: Section 889 of the National Defense Authorization
Act (NDAA) bans the use of telecommunications and video surveillance equipment
produced by certain foreign component manufacturers (such as Hikvision, Dahua, and
Huawei) due to severe cyber-security vulnerabilities and espionage risks.
Why it Matters to You: If your business contracts with the federal government, works
with the military, handles logistics for regulated goods, or hopes to qualify for certain
commercial insurance policies or banking loans, your physical facility must be NDAA-
compliant. Using non-compliant cameras can disqualify you from lucrative commercial
contracts.
Compliance Audits & Upgrades: Yes. If you have an older CCTV system, it likely contains blacklisted foreign components. We can perform a
comprehensive on-site compliance audit of your current hardware.
Seamless Retrofits: In many cases, we can swap out your vulnerable, non-compliant
cameras and recorders for secure, modern Avigilon AI hardware while utilizing your
facility’s existing network cabling, saving you significant capital while bringing your
building up to strict federal standards.
Takeover & Modernization Experts: Yes. If your previous vendor went out of business or you are not happy with the services you are receiving, we can audit your current infrastructure. In many cases we can swap out the existing DVR/NVR or upgrade the cameras, without having to pull new wires, saving you massive amounts of capital.
Engineered for Industry. Built for Business.
Comtex delivers commercial-grade access control and AI video surveillance
exclusively for warehouses, corporate offices, and multi-tenant properties across NY
and NJ. As fully licensed state security professionals with a 65-year heritage, we provide
robust hardware ownership models backed by immediate, 100% human-to-human
service.
Strictly B2B; Commercial Focus: No. We do not install residential alarm panels or
home consumer cameras. Comtex is 100% dedicated to commercial, industrial, and
enterprise infrastructure.
Engineered for Business: Every system we design is built to handle the heavy foot
traffic, strict data security, and rigorous durability demands of a corporate environment.
Industrial & Logistics: Low and high-volume warehouses, distribution centers, cross-docks, and
fulfillment facilities.
Corporate Offices: Single and multi-tenant offices, corporate headquarters, multi-floor office buildings,
secure server rooms, and executive suites.
Property Management; Real Estate: Commercial property, lobbies, multi-tenant
industrial parks, retail plazas, and mixed-use complexes.
Secure Perimeters: Loading docks, automated shipping gates, parking lots and industrial parking
fields.
Restaurants and Stores: Protecting cash registers, kitchens, retail floors and inventory.
Dual-Layer Property Security: Yes. We specialize in partitioning systems for property
managers. We can secure the main building lobby, common corridors, and exterior
perimeter gates under a master landlord system, while deploying independent, private
access control and CCTV sub-systems for your individual tenants.
Yes, by State Law: In both New York and New Jersey, it is illegal for a contractor to
alter, install, or maintain security alarms, access control, or CCTV surveillance systems
without a specialized security state-issued business license.
The Comtex Credentials: Comtex holds active, state-mandated security alarm licenses
in both New York and New Jersey. We carry full commercial liability insurance and
compliance bonding to match.
Code and Legal Violations: Unlicensed contractors or general IT companies often do
not understand complex fire and life-safety codes. Locking down a building
incorrectly can put lives at risk- leaving people hurt or trapped. Plus, you may be exposed to severe fines or failed inspections.
Insurance Liability: If an incident occurs (such as a break-in or a fire-egress failure) and
your security system was installed by an unlicensed vendor, your commercial insurance
carrier can deny your claim entirely. Hiring a licensed professional like Comtex
completely protects your liability.
Built for Tough Environments: We deploy rugged, vandal-resistant, weatherproof dome
and bullet cameras. From dusty warehouse loading docks to freezing northern NJ winter
elements, our physical camera hardware is built to operate continuously in punishing
commercial environments.
Optical and Thermal Precision: We leverage advanced lens architectures, including
extreme low-light visibility, long-range license plate recognition (LPR), and thermal
analytics designed to monitor perimeter fences even in pitch-black conditions.
Uninterrupted Local Storage: Many new cloud-only camera systems stutter or lose
footage entirely if your facility & internet drops out or runs slow. Comtex prioritizes
commercial Network Video Recorders (NVRs) and servers on-site with an option to store footage in the cloud
Zero Frame-Rate Dropouts: Your cameras can be programmed to record 24/7 or only when motion is detected to save storage space, at maximum high-definition
resolution directly to secure, local enterprise hard drives. You get crisp, instant playback
right when you need it most, completely independent of external internet speeds.
Smart Search Capabilities: Stop wasting hours scrubbing through days of empty video
files. Our enterprise video management platforms feature advanced AI tracking. You can
instantly search your entire network for specific parameters—such as “red commercial
vehicle at the loading gate” or “person in blue jacket near the fence line” and get
matching results in seconds.
Proactive Perimeter Rules: Configure your system to actively alert your team the
moment a vehicle enters a loading dock after hours or if a person loiters near a secure
perimeter boundary, turning your passive video archives into an active, preventive
security tool.
Smart Search & Incident Investigations
Instant Appearance Search: Yes. Instead of spending hours or days reviewing empty
video, our AI engines allow you to search your entire camera network simultaneously
using basic physical traits.
Descriptive Filters: You can instantly filter footage across all cameras by entering
criteria such as:
“Male wearing a blue jacket and a black backpack”
“Commercial box truck or delivery van at the rear loading dock” “Red sedan entering the perimeter gate between 1:00 AM and 4:00 AM”
The AI pulls matching video clips forward in seconds, turning a massive investigation
into a 30-second task.
License Plate Recognition (LPR): Yes. Specialized high-speed AI cameras
automatically isolate, read, and log license plates as vehicles enter your facility.
Custom Watchlists: You can build authorized list schedules for regular shipping
carriers or tenants, as well as blacklist unauthorized vehicles. If a
blacklisted plate hits your gate, the system instantly triggers a silent alert to management.
Classified Object Detection: Traditional systems trigger a motion alert every time a
shadow shifts, rain hits the lens, or a plastic bag blows across the parking lot.
90% False Alarm Reduction: Comtex AI cameras ignore environmental noise and
specifically classify moving objects into distinct categories: Humans, Vehicles, and
Animals. You will only get an intrusion alert if a real human or vehicle crosses a security
boundary after hours.
Virtual Tripwires: We can draw digital boundaries directly onto your camera views. For
example, we can place a virtual tripwire along your exterior fence line or across a
warehouse bay door.
Directional Logic: The system can be programmed to ignore personnel walking out of
the building, but instantly sound an alarm or send a push notification if an unauthorized
person crosses the line to gain entry in after hours.
Dwell: Loitering Analytics: Yes. You can set a time-based threshold on critical
areas—like a shipping office door or an employee parking lot. If a person or
vehicle enters that zone and remains there for longer than 3 minutes without
moving, the AI flags it as a loitering event and notifies security before a break-in
actually occurs.
Natural Language “Visual Alerts”: Leveraging next-generation on-premise
Generative AI via Avigilon Unity, you can create custom alerts simply by typing
a natural language sentence into the platform.
Operational Use Cases: Rather than just looking for general motion, you can
instruct the system to alert you to specific operational hazards or security
anomalies, such as:
“Person climbing over the perimeter fence” “Person lying down on the floor” (Instant Slip: Fall detection)
“Water pooling or flooding on the server room floor”
“Vehicle blocking the main fire lane”
Intelligent Audio Analytics: Yes. By pairing AI-enabled microphones with our
software, the system constantly listens for acoustic anomalies. If a window is smashed on
a warehouse door, a tire pops violently, or screaming is detected, the nearest camera
automatically swings to focus on the area, bookmarks the event, and alerts your team.
Business & Traffic Intelligence: Security cameras double as operational tools.
The AI can provide:
People & Vehicle Counting: Track exactly how many trucks enter your
bays daily to map out peak traffic hours.
Crowd Analytics: Detect unusual bottlenecks or crowd gathering sizes in
common corridors or loading zones.
Occupancy Counting: Monitor real-time facility occupancy levels for
safety and code compliance.
Why Choose Comtex?
Stability You Can Bank On: Established in 1959, we have spent more than 65 years
navigating every major shift in commercial security technology. We don’t just understand
the tech; we understand the foundational infrastructure required to make it last.
Decades of Continuous Support: Over half of our expert staff members have been with
Comtex for more than 25 years. When you invest in a system with us, you gain a lifetime
technology partner, not a fly-by-night startup.
100% Compliant & Certified: Access control and commercial security installations are
heavily regulated. Comtex holds active, state-mandated security alarm licenses in both
New York and New Jersey.
Local Code Experts: From NYC high-rises to sprawling fulfillment centers in Central
and Northern NJ, our in-house engineering teams ensure your system seamlessly
integrates with your master fire alarm panel for strict compliance with NFPA 101 Life
Safety and local building codes.
Absolute Zero-Bot Policy: When you call Comtex, you speak to a live, trained technical
professional immediately.
No Menus. No Delays: We completely reject automated phone trees, AI chatbots, and
outsourced overseas call centers. If you have a perimeter emergency, you get direct,
immediate assistance from our local East Rutherford operations team.
Full In-House Accountability: We never hand your infrastructure over to third-party
sub-contractors. From the first structural Cat6/Fiber run to the final programming of your
DSX or Avigilon Unity controllers, every single line of code and hardware mount is
executed by our own certified, in-house technical teams.
Let Comtex design an access control system for your business!
Working With Comtex Is a Stress-Free Experience
We Care! It's Just That Simple.
You won’t find any company that works harder than we do!
65+ Years Experience
Local On-Site Tech Support
5-Star Customer Reviews
Trained & Certified Technicians
24/7 Emergency Service
Let's Get Started!
- Schedule an on-site survey
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- Get a custom quote
- Request a call to learn more
Call or Text a Professional Now!
NJ Burglar Alarm Business Lic#: BF000479
NY Burglar Alarm Business Lic#: 12000334410