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Samsung OS100 Telephone System Repair

The Samsung OfficeServ 100 has been discontinued. However, Comtex still services, supports, programs and maintains this system. At our Comtex complex, we have all the parts and equipment necessary to repair or maintain the OfficeServ 100.  If you want to expand or upgrade your existing OfficeServ 100, we can provide you with new or refurbishedFalcon or DS or ITP keysets, cards or cabinets. Please call or email us for any information, repair or purchases.

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Technology Makes Off Site Working Easier

Did you read the Bergen Record on October 10, 2010? There is a great article, Technology making off-site working easier” by Carol Lawrence. The article highlights that technology is offering mobility features to small businesses by allowing it them to keep “valuable employees, widen sales territories, lessen employees’ commuting stress and even hire overseas.” The article also states that “nationally, the number of telecommuters grew to 17.2 million on 2008 from 12.4 million in 2006. 

Today’s workplace is no longer defined by the building with your company logo on it. Home-based employees and road warriors are becoming commonplace these days, and your communications system has to operate where your employees are most comfortable, everywhere.

Mitel and Samsung IP telephone systems allow you to easily accommodate home, or road based employees by seamlessly connecting incoming calls to your remote location. Off site IP phones allow your transient workers to handle, hold, conference, transfer or page just as if they were in the office.

A Samsung or Mitel system can offer you the following remote worker features:

  1.  Get your voice mail messages sent to your email in your cell phone or PC at home.
  2. Give out 1 number or extension to your clients that will simultaneously ring at your desk, cell and home phone. 
  3. Use an IP phone at home, your cell phone or a softphone in your computer and be directly connected to the office; eliminate toll calls to the office. 
  4. Make your cell or home phone a virtual extension of the phone system at the office. The phone functions as if you were in the office. Seamlessly transfer calls back and forth, put a call on hold at the office or on your remote phone, page over head at the office and check your voice mail.
  5. With SIP trunks, you can have a local presence for your remote workers, anywhere in the state or country by using their local telephone number that rings into your office.

Comtex can provide you with the technology to offer teleworking at your business. 

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .

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Comtex CCTV and Video Surveillance Systems in New Jersey NJ

Comtex is a leader in the design and installation of CCTV and digital video surveillance systems.  We have been designing CCTV systems in New Jersey for over 50 years. Comtex’s extensive experience in the industry evidences our reliability and long term stability. We will be here to meet your future service needs.

From the initial inquiry, Comtex will perform a security evaluation and conduct a FREE site survey. Comtex will use our 50 years of experience to custom design your system to address your particular security issues. All of our video surveillance systems come with a ONE YEAR GUARANTEE and we provide 24/7 emergency service

Shopping for a complete CCTV system can be confusing because there is such a variety of available products. Comtex’s goal is to guide you toward the best possible and most economical CCTV equipment based on your intended purpose and requirements. 

As technology changes so rapidly in this field, we do not align with one manufacturer. Instead, we only use the equipment that will best fit your precise needs. We install the very latest in system technology and are constantly reviewing and researching new products to make sure that Comtex stays at the forefront of product technology.

We recommend that you beware of CCTV package deals at internet stores. While they may look like a great deal, they are typically too good to be true. Low quality equipment, no installation, a lack of future technical support and no local vendor to honor the warranty or provide future service for your system, will cost your business more in the end. The vendor you work with is more important that the equipment you purchase because your vendor programs and services your system.

For more information on NJ video surveillance systems, cameras and DVRs, please go to our website at www.comtex-nj.com

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Samsung Introduces Latest Line of OfficeServ VoIP Phones

Samsung Business Communication Systems (BCS)today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.

Samsung’s launch of the versatile new SMTs (Samsung Multimedia Telephones), which offer small-to-midsized businesses a range of advanced features such as video calling and a visual phone book, addresses the growing demand for cost-efficient VoIP phones that also can improve communication between on- and off-site colleagues. A study from market research firm In-Stat indicates that 42 percent of U.S. businesses had a VoIP solution in at least one location by the end of 2009. The number is expected to increase to 79 percent by 2013.

“With VoIP solutions continuing to gain in popularity, especially among small-to-midsized businesses, savvy users are now looking beyond cost savings alone and focusing on how these phones can optimize their operations,” says Doug Wonson, Vice President and General Manager, Samsung BCS. “Understanding this trend, we launched our latest line of feature-rich OfficeServ™ SMT-iSeries phones to coincide with the debut of Samsung’s two new affordable integrated Communicator applications.”

OfficeServ SMT-iSeries VoIP Phones

In addition to providing optimal functionality with Samsung’s two new integrated communications applications, the new SMT line of phones is compatible with all Samsung OfficeServ 7000 Series platforms. For growing businesses or companies that have distributed staff, extending communications capabilities is as simple as adding a new SMT phone to an existing LAN. Other features and capabilities of SMT-iSeries phones include:

• video calling to other Samsung video phones on similar systems;
• short messaging;
• phone book;
• large display screens and easy-to-navigate menus;
• high-definition audio technology/full duplex speakerphones;
• ergonomically adjustable desktop mount;
• user-definable settings for dimming or timing out the LCD.

The new phones are available in five models that offer a range of functions: SMT-i5243, SMT-i5230, SMT-i5220, SMT-i5210 and SMT-i3105. Among the features offered with top-of-the-line SMT-i5243 model phones are a web camera for video calling, Bluetooth® capability, an XML browser and access to a visual phone book (or caller ID with photo). SMT-i5230 model phones are desiless, making them ideal for users with numerous, frequently changing contacts. Five numbers can be viewed at once and users can scroll up or down to view a total of 99 numbers.

For users requiring multiple line appearances and DSS/BLF buttons, the SMT-i5220 is ideal. Features of the SMT-i5220 include customizable soft keys and programmable buttons, one-touch speed dialing and easy navigation—similar to the Samsung mobile phone user interface. The SMT-i5210 is perfect for administrative use and routine answering and dialing. The 14-button phone includes a backlit display and easy access to call logs, voice mail and directory. Entry-level SMT-i3105 phones, which feature basic functions such as transfer, hold and conference as well as the ability to send short messages via the display interface, are ideal for common areas such as lobbies or waiting rooms.

An optional gigabit adapter is available for SMT-i5200 model IP phones and an IP add-on module allows for 64 programmable keys.

For more information, please visit our website www.comtex-nj.com .

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Useful Information about VOIP Gateways

You must have heard about VoIP and VoIP gateways. But do you know what these technologies actually are all about?

To understand what a VoIP gateway is, you first need to understand what VoIP technology is all about. VoIP is the term used for Voice over Internet Protocol . It refers to the technology which facilitates transmission of voice traffic over internet networks. Internet protocol was originally developed for sharing data. After its immense success, the technology was adapted for sharing voice networking.

More and more business organizations have started to use VoIP instead of the traditional PSTN for communicating because it is cheaper and more useful than the other mediums of voice communications. Some of the benefits of using VoIP technology and VoIP phones include:

VoIP facilitates to transmit more than one phone call on a single broadband phone line. Therefore, more telephone lines can be installed by the business at a lower cost.

Like business phone systems, VoIP phones too, have many advanced features such as call forwarding, caller ID, call waiting etc. For these features, the businesses do not have to pay any extra charges.

VoIP offers unified and secured communications, which can be integrated with other internet based services such as video conferencing, web conferencing etc for enhancing the business communication.

Now let us discuss what is a VoIP gateway. Gateways are devices which convert telephony traffic into internet protocol so that data can be transferred over a network. These are generally used in the following two ways:

1- For converting PSTN to VoIP.  A VoIP gateway facilitates receiving and placing VoIP calls on a regular telephone network. With the VoIP technology, businesses can make larger volumes of calls at much lower prices.

2- To connect traditional PBX and other business phone systems to an IP network. A VoIP gateway allows making a call using VoIP technology instead of a regular telephone line. Business can either buy these services from a reputed and reliable VoIP service provider or can route the calls through the internet to reduce the call charges.

VoIP gateways are available in the form of external units and PCI cards. However, most of the business organizations prefer using the external units as their VoIP devices. Every VoIP gateway has a connector for getting connected to the IP network and one or more number of ports for connecting the phones lines to it.

V.  Kushwaha

For more information, pleae visit www.comtex-nj.com

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The Essential Guide to SIP Trunking- Part 2

Benefits

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Loss Prevention Equipment: Spend a Little Money to Save a Lot of Profit

Small, family owned stores or large “big box” retail businesses all suffer the same problem: theft of money or inventory. Last year, alone, retailers brought in more than eight hundred billion dollars, but lost more than two hundred billion to “shrinkage.” This shrinkage may result from outright, gun-toting robbers, to shoplifters, to untrustworthy employees.

In certain areas, vandalism can be a serious and costly consideration. Whatever the cause, Loss Prevention Equipment can significantly reduce or prevent such occurrences, and help local law enforcement successfully respond to those thefts that do happen.

Loss Prevention Equipment and technology have evolved rapidly in the past few years. There is a wide variety of sophisticated loss Prevention tools now readily available that allow for cost-effective configurations to suit virtually any retail business budget.

Depending on the availabilty of the the resources available for dedication to Loss Prevention Equipment, one, or a combination of the foregoing can provide a viable solution to your security needs.

CCTV or video surviallance systems, whether used with one camera, or a series of cameras, send its feed to a monitor or monitors, or a choice of recording devices. They can be hard-wired or wireless.

Cameras come in a very wide variety of shapes and sizes, from those that are conspicuously mounted to provide observation and deterrence, to small, virtually undetectable units, which can be used to monitor cash registers or other highly-sensitivity locations. Some are designed to automatically sense and adapt to varying lighting condition, while others are specialized to accommodate consistent dim lighting. Color or black and white transmission options are available. Dome cameras, similar to what may bee seen in casinos, located in ceiling areas, also allow for great coverage.

Single monitors can be configured to work in conjunction with multiple cameras, providing a “flip” sequence of images of specific areas; alternatively, several monitor can be linked with several cameras to provide constant surveillance of “hot spots.” 

Contact Comtex Inc. for all of your Video Surveiallance  or CCTV Needs

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What You Need to Know About Digital Video Recorders

Digital Video Recorders (DVR) record videos that are in digital format to a medium. A disk drive is a sample of this medium. DVRs come in a stand-alone set-top box that is connected to a monitor or television set for viewing. By connecting a digital video recorder to your video surveillance system, you can easily record the images captured by your security camera.

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The Essential Guide to SIP Trunking- Part 1

A SIP (Session Initiation Protocol) trunk is a service that allows businesses with an installed PBX to use real-time communications including VoIP. By connecting a SIP trunk to an internal traditional PSTN (public switched telephone network) phone system, companies can communicate over IP outside the enterprise. In addition, companies can replace traditional fixed PSTN lines with an IP phone system connected externally through an SIP-trunking service, thereby creating a single conduit for multimedia components including voice, video and data.

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A Look At How VoIP PBX Works

It’s not a surprise that Voice-over-Internet-Protocol (VoIP) has become a great asset to many people around the world.