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Samsung SMT i5243 IP Business Telephone

The Samsung SMT i5243 IP Phone is a fully featured executive handset that would be ideal for users who handle a large volume of calls, it is well suited for executives, management, admin staff and contact centre supervisors.

The Samsung SMT i5243 IP Phone has a vibrant graphical colour TFT LCD display. The Samsung SMT i5243 IP Phone has a UC dial in the phone that allows the user to easily change their status to one of three modes; in office, out of office or uc mode. This feature automatically indicates the presence or availability to other users, pre-set call routing options can be set up to forward calls to voicemail or a mobile phone.

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Samsung OS100 Telephone System Repair

The Samsung OfficeServ 100 has been discontinued. However, Comtex still services, supports, programs and maintains this system. At our Comtex complex, we have all the parts and equipment necessary to repair or maintain the OfficeServ 100.  If you want to expand or upgrade your existing OfficeServ 100, we can provide you with new or refurbishedFalcon or DS or ITP keysets, cards or cabinets. Please call or email us for any information, repair or purchases.

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What is the Difference Between SIP Trunking and VoIP?

Confused about just what is the difference between SIP trunking and VoIP? How are they related and what are the differences? In simplest laymen’s terms we will provide the practical answer.

VOIP “voice over IP” is a generic term used to cover all voice traffic over the internet protocol.

SIP trunking is simply voice over IP, using the SIP signaling protocol, but instead of using a single SIP user the service provider is providing many. Basically like a T1 circuit, but using voip with multiple trunks.

The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. It can be used to create two-party, multiparty, or multicast sessions that include Internet telephone calls, multimedia distribution, and multimedia conferences.

Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.

SIP in some cases is a Type of VoIP. …

Since SIP is Session Initiation Protocol, and is a form of VOIP, it is used as a digital voice emulator/PRI replacement. It gives VOIP service more capabilities, such as DID’s (Direct Inward Dial numbers).  The benefit of this service on the commercial level is the ability to avoid buying a PRI card to accommodate a PRI. SIP trunks usually require SIP licenses and connect right to the system. SIP  trunks  are typically more cost effective than copper or t-1 circuits. At Comtex, we have clients who have upgraded to SIP trunks and the savings from the SIP trunks, paid for a new Samsung system in the first year of use.

SIP trunks are essentially have the power of PRI without the cost or limitations. SIP is only limited by your bandwidth, and carriers are coming up with some pretty interesting options.

This will be an area that many will need to become more familiar with, especially in the call center world.

For free assistance in finding a SIP or VoIP solution for your business, please contact Comtex. We offer a no risk and free carrier and telephone system evaluation.

For over 50 years, we have specialized in the design, installation and service of Digital & VoIP telephone systems and video surveillance systems. Free site survey. 24/7 emergency service. 

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com .

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PBX: 20 Tips to Optimize your Business Phone System, Part 2

Advanced PBX Features-

Now that you know what your default PBX system is able to do, it is time to explore the extent of PBX’s versatility. In this section we will cover more advanced PBX features which when properly integrated will provide your company with the capability to track user locations, transfer voicemail messages to email accounts and accept VoIP calls.

8. Consolidation: One of the more popular advanced PBX features takes on the “unified messaging” role, bringing together all of your telecommunications devices into a single convenient system. “PBX can bring together your cell phones, analog phones, VoIP phones, email, voicemail, IM, chat, video calling and more.” The technology works by linking all of your office devices together, and messages you on the appropriate device based upon your availability. The PBX system might try your cell phone first, your office phone next, the conference room, or maybe all 3 at the same time, depending on your settings. Whatever the case, the PBX system knows how to get a hold of you, and you should use that capability to your company’s advantage.

If your employees are on the road and need their cell phones to act like their office phone, your PBX can do it. PBX consolidation gives you the freedom to work wherever you see fit and still receive all the unique telephony features PBX has to offer including line extensions, conference calling, call forwarding, etc. If your company isn’t currently incorporating consolidation technology into the PBX system, it is losing significant time and money by having “out of office” equal “out of touch” when it comes to your employees.

9. Personnel Locator: After consolidating all of your PBX features into one unique system, you are on the way to having a fully-functional mobile workforce. But what happens when you need to know exactly where one of your employees is? Not to worry, PBX systems can keep track of where your employees last interacted with the system, data that will allow you to pinpoint their exact location.

10. Email Integration: Modern PBX systems have the ability to merge with email clients (such as Microsoft Outlook) and retrieve contact information on the various customers you are on the phone with. Once a call is received, the name and phone number of the customer is automatically matched with existing records in your email contact database and their complete customer profile is brought up on the screen. From there you can get a more thorough idea of who you’re dealing with and will know how to better serve their needs.

PBX telephony also boasts the capability to transfer company employees’ voicemail messages to their company email account. The messages are sent in easy to access audio files and allow employees to store and manage all of their voice mailbox contents.

11. Total “Business Intelligence” Integration: If you’ve successfully integrated email into your PBX system why not take it a step further and integrate your entire business intelligence operation? PBX systems have the ability to communicate with your computer and the customer databases you keep on that computer. To merge the databases and PBX, simply take the call information from your customer, probe the database and presto — you now have all of that customer’s contact information, previous interactions, purchase history, etc.

Properly incorporating business intelligence and your PBX will allow for more streamlined and targeted customer relations, as employees will immediately know background information about the customer, that customer’s history with the company, past issues they have had and whether they have been flagged as a particularly important or problematic client.

One of the ways you can take advantage of this technology is by analyzing your customer’s purchasing records and determining what they’ll need next as the call takes place. At the same time the call is taking place, you can email the customer quotes about your latest products that are related to previous orders he or she has placed, as well as go over these new products during that same call. Thus, the integration of “real time” accessible business intelligence data will allow you not only to better serve your clients, but it will also allow you to predict which products they might be interested in and use the call as an opportunity to pitch those new products.

12. Call Routing: Advanced PBX functionality allows for calls to be routed based upon certain criteria including caller importance, length of wait, time of day, day of week, etc.

For example, if the president of your company is calling for sales statistics it’s probably not a good idea to have him wait in the standard customer queue. Likewise, if someone is calling after certain departments are closed it’s probably better to patch them through to the operator rather than have them traverse 2 minutes worth of menus to find out the bad news.

Just as with call holding, caller mapping is the key to an efficient call routing scheme. Unless you know all the variants of calls the your company receives, you cannot begin to create a PBX routing system that will properly treat all of those callers.

13. Analog vs. IP Phones: To provide the greatest range of flexibility, modern PBX systems are able to direct calls through both analog and IP based phones. Both types of calls have their cost and service advantages. Consequently, it is important to setup your PBX so that calls which are more cost-efficient through VoIP (many long-distance calls) are routed through it, while calls that would benefit from the quality of analog are directed through those lines. It is rare to find companies that over utilize VoIP calling. As a starting point, begin by examining your analog calling for inefficiencies, rather than the other way around.

14. IP Multimedia Subsystem (IMS): To take your PBX system to the next level you should make sure it has the technology to provide IMS functionality. IMS allows users to send and receive multiple types of media across a network rather than just hearing voice on a standard PBX system, or reading text on a SMS system. For instance, you could video conference or give an extensive presentation in real time.

This article was designed to introduce you to some of the many standard and optional capabilities that PBX systems offer. With your new found knowledge, you should be well on your way to identifying the areas where optimizing your PBX system can help to improve your company’s efficiency, customer relations and profitability.

For more information on VoIP,  and VoIP Samsung phone system and Mitel VoIP phone systems, please click the links or simply visit us at www.comtex-nj.com

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New Features in Samsung OfficeServ 7000 series

New Features available in Samsung OfficeServ™ 7000 series

Mobex (Mobile Extension) – This new feature allows you to assign a 3 or 4 digit extension number to a phone that is not part of the Samsung OfficeServ™ phone system. This phone can be a cell phone, a house phone or any phone number. The Mobex can be placed in station groups, on DSS keys and have DID’s routed to them.

Executive Mobex (requires hardware) – Executive Mobex allows the OfficeServ™ user to use their Mobex to place calls into the OfficeServ™ phone system and receive dial tone from the system to place calls out.

New Feature License – Samsung OfficeServ™ phone systems now come with a trial feature key that allows users to test the Samsung CTI features (OfficeServ™ Link, OfficeServ™ Call, OfficeServ™ VoIP) before purchasing.

OfficeServ™ Connect – This new feature allows simultaneous ringing of a master phone and five other devices. These devices can be VoIP keysets, Mobex extensions, VoIP Sip stations, Single line telephone ports, etc.

SIP Peering Support – This feature allows the Samsung OfficeServ™ phone system to connect to another SIP server. This allows the OfficeServ™ to be connected to non-Samsung phone systems for simple dialing between the phone systems.

For more information, please visit our website at www.comtex-nj.com . These features are available on the Samsung 7030, Samsung 7100, Samsung 7200-S, Samsung 7200, and Samsung 7400.

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Samsung Introduces Latest Line of Integrated Communications Applications

Samsung Business Communication Systems (BCS) today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.

Samsung OfficeServ Communicator Basic seamlessly and affordably converges voice, video and data such as contacts from Microsoft® Outlook. OfficeServ Communicator Professional with Messenger provides users the functionality of Communicator Basic and adds instant messaging and collaborative capabilities such as presence awareness and whiteboarding right from the desktop.

The flexible OfficeServ Communicator applications each operate in three modes—UCPhone (Unified Client), SoftPhone and DeskPhone—that can be changed on the fly. The UCPhone mode, which connects users to the new SMT-iSeries phones, enables specialized functions such as uploading and downloading contacts from Microsoft Outlook. SoftPhone mode allows users to dial, answer, release, transfer, hold, or host conference calls right from the desktop—whether the user is in the office or on the road. DeskPhone mode provides desktop call control on all non-SMT-iSeries phones. The Communicator Professional with Messenger application and operation in the DeskPhone mode require an OfficeServ Link and license.

About OfficeServ Communicator Basic
The new OfficeServ Communicator Basic offers users call control and a number of operational conveniences. Features include the following:

• video calling;
• screen pops with incoming caller information;
• easy viewing of outgoing and incoming calls;
• a redial function for quickly returning missed calls;
• audio and video recording to a local PC;
• a phone book for uploading Microsoft Outlook contacts;
• direct dialing from Communicator or Microsoft Outlook or by highlighting a phone number in any document type (TXT, PDF, DOC, XLS, etc.) using a Free Dial Hot Key;
• access to network directory service via Microsoft Exchange or a similar server;
• a configuration tool for adding ringtones, pictures, and an enhanced phone book.

About OfficeServ Communicator Professional with Messenger
OfficeServ Communicator Professional has all the Communicator Basic features and adds instant messaging, collaboration, and presence awareness functions. With Communicator Professional with Messenger, users can:

• turn an IM exchange into a video conference or whiteboarding session without interruption;
• exchange files from within the chat window during a chat session using the file transfer function;
• detect a colleague’s availability for a time-sensitive discussion using presence awareness.

Features may be shared among OfficeServ users on up to 8 nodes within a Samsung proprietary network using Samsung networking software (SPNet™).

About Samsung Business Communication Systems (BCS)
Samsung Business Communication Systems, a Dallas-based division of Samsung Telecommunications America (STA), is the distribution arm for the company’s line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs. As an innovator in convergence technology, Samsung’s business communications systems combine traditional voice and data capabilities with wireline and wireless technologies providing fully integrated, converged communications platforms and applications. In addition to CPE, Samsung BCS also offers a comprehensive line of voice processing equipment, CTI applications, and wireless solutions.

For more information on VoIP, CTI applications, and VoIP Samsung phone system, please click the links or simply visit us at www.comtex-nj.com .

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Business VoIP Phone Systems

VoIP phone systems provides the voice and data convergence that the retail business needs for time-sensitive purchasing, sales development and customer satisfaction. Competition is stiff in the retail world and margins are low. VoIP phone systems give retailers higher profit margins and a competitive edge.

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Samsung Introduces the New Wireless IP 5100E Phone

Samsung OfficeServ Wireless is setting a new standard for enterprise wireless communication. The new Samsung OfficeServ SMT-W5100E Handset, communicating with SMT-R2000 Dual Band Wireless Access Points, bring a new definition of what power really means to wireless voice and data users.

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Samsung Releases OfficeServ Mobex for Integrated, Instant Connectivity

Samsung Communications has released the OfficeServ Mobex features across its OfficeServ 7000 series of Enterprise IP Solutions.  OfficeServ Mobex means that Samsung OfficeServ customers can now integrate mobile phones, (or other external phone numbers/phones), as extensions of the office telephone system. It’s immediate, seamless and personalised, and means you are never out of reach.

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Samsung Business Communication Systems (BCS) Adds New Feature-Rich Systems to Affordable OfficeServ™ 7000 Series- Part 2

The Samsung OfficeServ 7200-S is a flexible, economically-expandable, converged telecommunication platform ideally suited for small-to-midsized businesses. With support for up to 64 stations, the OfficeServ 7200-S allows users to take advantage of the powerful set of built-in and add-on features of the larger OfficeServ 7200 platform with capacity “right-sized” for these businesses.

The OfficeServ 7200-S is flexible enough to accommodate a wide range of digital, IP, and wireless phones to match a company’s changing telecom needs. Furthermore, by taking advantage of SIP services and VoIP technologies, companies can increase the return on their telecom investment with reduced carrier charges and monthly telecom costs.

In addition, the OfficeServ 7200-S has a wide range of built-in features including:

  • Call monitoring and reporting capabilities.
  • Auto attendant and Uniform Call Distribution (UCD) for efficient call handling.
  • Embedded voicemail and email gateway for delivering voicemail messages directly to a Microsoft Outlook inbox.
  • Enterprise-class firewall and Intrusion Detection system to protect the system from unwanted intrusions.

The OfficeServ 7200-S platform also offers a powerful set of optional add-on features and Computer Telephony Integration (CTI) applications to further increase worker productivity and accessibility. These include:

  1. SPNet ― enables networking to other OfficeServ platforms at remote offices.
  2. Executive Mobex ― allows your desk phone and mobile phone to ring simultaneously and gives you the ability to transfer, conference, and put calls on hold from your mobile phone.
  3. Hot Desking ― lets individual employees have alternate work areas, or multiple employees share a common work area.
  4. Computer Telephony Integration (CTI) applications ― enhances on- and off-site productivity, improves cost efficiency, and helps streamline operations.
  5. Wireless Access Points ― allows seamless integration of wireless handsets and PDAs with phone system features to increase mobility and accessibility.

Both the OfficeServ 7030 and the OfficeServ 7200-S are available through Samsung Authorized Dealers and are backed by a team of expert service technicians. Telephone user training also is available from a team of specialists.

For more information, please visit www.comtex-nj.com or Samsung 7000 Series business telephone systems.

Other relevant links: Samsung 7030, Samsung 7100, Samsung 7200, Samsung 7400 or Samsung business telephone systems.