The Samsung 7100 business telephone system offers performance right out of the box: A compact hardworking system that expands with your business. An economical business communications solution with converged VoIP capabilities and performance built right into the system.
The Samsung OfficeServ 100 has been discontinued. However, Comtex still services, supports, programs and maintains this system. At our Comtex complex, we have all the parts and equipment necessary to repair or maintain the OfficeServ 100. If you want to expand or upgrade your existing OfficeServ 100, we can provide you with new or refurbishedFalcon or DS or ITP keysets, cards or cabinets. Please call or email us for any information, repair or purchases.
Confused about just what is the difference between SIP trunking and VoIP? How are they related and what are the differences? In simplest laymen’s terms we will provide the practical answer.
VOIP “voice over IP” is a generic term used to cover all voice traffic over the internet protocol.
SIP trunking is simply voice over IP, using the SIP signaling protocol, but instead of using a single SIP user the service provider is providing many. Basically like a T1 circuit, but using voip with multiple trunks.
The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. It can be used to create two-party, multiparty, or multicast sessions that include Internet telephone calls, multimedia distribution, and multimedia conferences.
Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
SIP in some cases is a Type of VoIP. …
Since SIP is Session Initiation Protocol, and is a form of VOIP, it is used as a digital voice emulator/PRI replacement. It gives VOIP service more capabilities, such as DID’s (Direct Inward Dial numbers). The benefit of this service on the commercial level is the ability to avoid buying a PRI card to accommodate a PRI. SIP trunks usually require SIP licenses and connect right to the system. SIP trunks are typically more cost effective than copper or t-1 circuits. At Comtex, we have clients who have upgraded to SIP trunks and the savings from the SIP trunks, paid for a new Samsung system in the first year of use.
SIP trunks are essentially have the power of PRI without the cost or limitations. SIP is only limited by your bandwidth, and carriers are coming up with some pretty interesting options.
This will be an area that many will need to become more familiar with, especially in the call center world.
For free assistance in finding a SIP or VoIP solution for your business, please contact Comtex. We offer a no risk and free carrier and telephone system evaluation.
For over 50 years, we have specialized in the design, installation and service of Digital & VoIP telephone systems and video surveillance systems. Free site survey. 24/7 emergency service.
Did you read the Bergen Record on October 10, 2010? There is a great article, Technology making off-site working easier” by Carol Lawrence. The article highlights that technology is offering mobility features to small businesses by allowing it them to keep “valuable employees, widen sales territories, lessen employees’ commuting stress and even hire overseas.” The article also states that “nationally, the number of telecommuters grew to 17.2 million on 2008 from 12.4 million in 2006.
Today’s workplace is no longer defined by the building with your company logo on it. Home-based employees and road warriors are becoming commonplace these days, and your communications system has to operate where your employees are most comfortable, everywhere.
Mitel and Samsung IP telephone systems allow you to easily accommodate home, or road based employees by seamlessly connecting incoming calls to your remote location. Off site IP phones allow your transient workers to handle, hold, conference, transfer or page just as if they were in the office.
- Get your voice mail messages sent to your email in your cell phone or PC at home.
- Give out 1 number or extension to your clients that will simultaneously ring at your desk, cell and home phone.
- Use an IP phone at home, your cell phone or a softphone in your computer and be directly connected to the office; eliminate toll calls to the office.
- Make your cell or home phone a virtual extension of the phone system at the office. The phone functions as if you were in the office. Seamlessly transfer calls back and forth, put a call on hold at the office or on your remote phone, page over head at the office and check your voice mail.
- With SIP trunks, you can have a local presence for your remote workers, anywhere in the state or country by using their local telephone number that rings into your office.
Comtex can provide you with the technology to offer teleworking at your business.
For over 50 years, Comtex has specialized in the design, installation and service of Digital & VoIP telephone systems. We are the oldest Mitel dealer in New Jersey. We offer a Free site telephone survey, 24/7 emergency service, and cabling services.
The Mitel 5000 Communications Platform (CP), designed for small and medium-sized businesses (SMB), leverages the benefits of today’s converged networks and your business’ existing data network infrastructure investments.
In today’s competitive environment, the drive to operate more effectively and take cost out of the business is more critical than ever. Simplifying communications and enhancing customer service and collaboration are important to you; however, you need a cost-effective solution. Business success is built on providing quality service, building relationships and returning customers. The Mitel 5000 Communications Platform (CP) helps businesses redefine communications with a wide range of applications.
The Mitel 5000 Phone System is the answer for your converged communications needs offering you choice of digital IP or analog options for phones and network interfaces. It features full call handling and messaging as well as full networking support and feature transparency for multiple systems. The Mitel 5000 Phone System is designed to help your business benefit from the cost savings and infrastructure improvements of VoIP technology.
Offering advanced multimedia communications capabilities and substantial cost savings for businesses with up to 250 users, Mitel 5000 Communications Platform (CP) is based on open architecture interfaces and standard protocols, giving you the flexibility to tailor a system to suit your dynamic needs.
Choose from a variety of Mitel applications for simplifying individual communications, accelerating information flow throughout your organization and automating common processes to reduce costs and improve productivity, with powerful, easy-to-use tools for managing voice, e-mail and faxes across all devices.
The Mitel 5000 Communications Platform (CP) enables small businesses to blend their voice system into their data network, creating a cost-effective, efficient communications environment. The 5000 CP solution offers a digital, IP and analog communications platform, which allows businesses to network geographically-dispersed employees and locations, whether they are connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.
The 5000 CPU delivers a wide breadth of embedded applications, in addition to a suite of advanced Unified Communications applications via the Mitel Applications Suite. The MAS for the 5000 CP includes applications such as Mitel NuPoint Unified Messaging™ (UM) and Mitel Speech Auto-Attendant, Mitel Customer Service Manager / Business Dashboard, and enhanced mobility with Dynamic Extension Express and Teleworking, all while laying the foundation for the latest in Unified Communications with Mitel Unified Communicator® (UC) Express and Mitel Unified Communicator® (UC) Advanced.
The Mitel 5000 Communications Platform offers small to medium sized businesses:
- Choice– 5000 CP offers a hybrid communications platform, which enables businesses to network geographically dispersed employees and locations, whether they’re connecting offices and applications together over a data network, or deploying digital and IP phones to on-site employees.
- Enhanced Efficiency– Mitel ensures your employees get maximum value from a broad range of Unified Communications and an innovative IP and Digital Desktop.
- Anywhere, Anytime Collaboration– The Mitel portfolio of Mobility, Conferencing and Collaboration solutions for the 5000 CP enables employees to work effectively with colleagues, partners and customers across distance.
- Flexible, Cost-Effective Growth– Flexible for any architecture, the 5000 CP makes the most of a customers existing investment while providing a solid foundation for growth. It is expandable to support up to 250 users and multiple sites.
Advanced PBX Features-
Now that you know what your default PBX system is able to do, it is time to explore the extent of PBX’s versatility. In this section we will cover more advanced PBX features which when properly integrated will provide your company with the capability to track user locations, transfer voicemail messages to email accounts and accept VoIP calls.
8. Consolidation: One of the more popular advanced PBX features takes on the “unified messaging” role, bringing together all of your telecommunications devices into a single convenient system. “PBX can bring together your cell phones, analog phones, VoIP phones, email, voicemail, IM, chat, video calling and more.” The technology works by linking all of your office devices together, and messages you on the appropriate device based upon your availability. The PBX system might try your cell phone first, your office phone next, the conference room, or maybe all 3 at the same time, depending on your settings. Whatever the case, the PBX system knows how to get a hold of you, and you should use that capability to your company’s advantage.
If your employees are on the road and need their cell phones to act like their office phone, your PBX can do it. PBX consolidation gives you the freedom to work wherever you see fit and still receive all the unique telephony features PBX has to offer including line extensions, conference calling, call forwarding, etc. If your company isn’t currently incorporating consolidation technology into the PBX system, it is losing significant time and money by having “out of office” equal “out of touch” when it comes to your employees.
9. Personnel Locator: After consolidating all of your PBX features into one unique system, you are on the way to having a fully-functional mobile workforce. But what happens when you need to know exactly where one of your employees is? Not to worry, PBX systems can keep track of where your employees last interacted with the system, data that will allow you to pinpoint their exact location.
10. Email Integration: Modern PBX systems have the ability to merge with email clients (such as Microsoft Outlook) and retrieve contact information on the various customers you are on the phone with. Once a call is received, the name and phone number of the customer is automatically matched with existing records in your email contact database and their complete customer profile is brought up on the screen. From there you can get a more thorough idea of who you’re dealing with and will know how to better serve their needs.
PBX telephony also boasts the capability to transfer company employees’ voicemail messages to their company email account. The messages are sent in easy to access audio files and allow employees to store and manage all of their voice mailbox contents.
11. Total “Business Intelligence” Integration: If you’ve successfully integrated email into your PBX system why not take it a step further and integrate your entire business intelligence operation? PBX systems have the ability to communicate with your computer and the customer databases you keep on that computer. To merge the databases and PBX, simply take the call information from your customer, probe the database and presto — you now have all of that customer’s contact information, previous interactions, purchase history, etc.
Properly incorporating business intelligence and your PBX will allow for more streamlined and targeted customer relations, as employees will immediately know background information about the customer, that customer’s history with the company, past issues they have had and whether they have been flagged as a particularly important or problematic client.
One of the ways you can take advantage of this technology is by analyzing your customer’s purchasing records and determining what they’ll need next as the call takes place. At the same time the call is taking place, you can email the customer quotes about your latest products that are related to previous orders he or she has placed, as well as go over these new products during that same call. Thus, the integration of “real time” accessible business intelligence data will allow you not only to better serve your clients, but it will also allow you to predict which products they might be interested in and use the call as an opportunity to pitch those new products.
12. Call Routing: Advanced PBX functionality allows for calls to be routed based upon certain criteria including caller importance, length of wait, time of day, day of week, etc.
For example, if the president of your company is calling for sales statistics it’s probably not a good idea to have him wait in the standard customer queue. Likewise, if someone is calling after certain departments are closed it’s probably better to patch them through to the operator rather than have them traverse 2 minutes worth of menus to find out the bad news.
Just as with call holding, caller mapping is the key to an efficient call routing scheme. Unless you know all the variants of calls the your company receives, you cannot begin to create a PBX routing system that will properly treat all of those callers.
13. Analog vs. IP Phones: To provide the greatest range of flexibility, modern PBX systems are able to direct calls through both analog and IP based phones. Both types of calls have their cost and service advantages. Consequently, it is important to setup your PBX so that calls which are more cost-efficient through VoIP (many long-distance calls) are routed through it, while calls that would benefit from the quality of analog are directed through those lines. It is rare to find companies that over utilize VoIP calling. As a starting point, begin by examining your analog calling for inefficiencies, rather than the other way around.
14. IP Multimedia Subsystem (IMS): To take your PBX system to the next level you should make sure it has the technology to provide IMS functionality. IMS allows users to send and receive multiple types of media across a network rather than just hearing voice on a standard PBX system, or reading text on a SMS system. For instance, you could video conference or give an extensive presentation in real time.
This article was designed to introduce you to some of the many standard and optional capabilities that PBX systems offer. With your new found knowledge, you should be well on your way to identifying the areas where optimizing your PBX system can help to improve your company’s efficiency, customer relations and profitability.
For over 50 years, Comtex has been a leader in the design, installation, service and repair of business telephone systems, CCTV and video surveillance systems. All systems come with a ONE YEAR GUARANTEE and we offer 24/7 emergency service.
Performance Right Out of the Box: A compact hardworking system that expands with your business. An economical business communications solution with converged VoIP capabilities and performance built right into the system.
The Samsung OfficeServ 7100 can expand along with your business in 4-port increments and is capable of handling up to eight incoming lines with as many as 32 stations. Embedded in this system is voicemail and an automated attendant. Traditional voice, utilizing digital or VoIP, is supported with a full set of features and sophisticated applications. It will even support a T-1 or PRI.
Comtex is a leader in the design and installation of CCTV and digital video surveillance systems. We have been designing CCTV systems in New Jersey for over 50 years. Comtex’s extensive experience in the industry evidences our reliability and long term stability. We will be here to meet your future service needs.
From the initial inquiry, Comtex will perform a security evaluation and conduct a FREE site survey. Comtex will use our 50 years of experience to custom design your system to address your particular security issues. All of our video surveillance systems come with a ONE YEAR GUARANTEE and we provide 24/7 emergency service.
Shopping for a complete CCTV system can be confusing because there is such a variety of available products. Comtex’s goal is to guide you toward the best possible and most economical CCTV equipment based on your intended purpose and requirements.
As technology changes so rapidly in this field, we do not align with one manufacturer. Instead, we only use the equipment that will best fit your precise needs. We install the very latest in system technology and are constantly reviewing and researching new products to make sure that Comtex stays at the forefront of product technology.
We recommend that you beware of CCTV package deals at internet stores. While they may look like a great deal, they are typically too good to be true. Low quality equipment, no installation, a lack of future technical support and no local vendor to honor the warranty or provide future service for your system, will cost your business more in the end. The vendor you work with is more important that the equipment you purchase because your vendor programs and services your system.
New Features available in Samsung OfficeServ™ 7000 series
Mobex (Mobile Extension) – This new feature allows you to assign a 3 or 4 digit extension number to a phone that is not part of the Samsung OfficeServ™ phone system. This phone can be a cell phone, a house phone or any phone number. The Mobex can be placed in station groups, on DSS keys and have DID’s routed to them.
Executive Mobex (requires hardware) – Executive Mobex allows the OfficeServ™ user to use their Mobex to place calls into the OfficeServ™ phone system and receive dial tone from the system to place calls out.
New Feature License – Samsung OfficeServ™ phone systems now come with a trial feature key that allows users to test the Samsung CTI features (OfficeServ™ Link, OfficeServ™ Call, OfficeServ™ VoIP) before purchasing.
OfficeServ™ Connect – This new feature allows simultaneous ringing of a master phone and five other devices. These devices can be VoIP keysets, Mobex extensions, VoIP Sip stations, Single line telephone ports, etc.
SIP Peering Support – This feature allows the Samsung OfficeServ™ phone system to connect to another SIP server. This allows the OfficeServ™ to be connected to non-Samsung phone systems for simple dialing between the phone systems.
Samsung Business Communication Systems (BCS) today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications.
Samsung OfficeServ Communicator Basic seamlessly and affordably converges voice, video and data such as contacts from Microsoft® Outlook. OfficeServ Communicator Professional with Messenger provides users the functionality of Communicator Basic and adds instant messaging and collaborative capabilities such as presence awareness and whiteboarding right from the desktop.
The flexible OfficeServ Communicator applications each operate in three modes—UCPhone (Unified Client), SoftPhone and DeskPhone—that can be changed on the fly. The UCPhone mode, which connects users to the new SMT-iSeries phones, enables specialized functions such as uploading and downloading contacts from Microsoft Outlook. SoftPhone mode allows users to dial, answer, release, transfer, hold, or host conference calls right from the desktop—whether the user is in the office or on the road. DeskPhone mode provides desktop call control on all non-SMT-iSeries phones. The Communicator Professional with Messenger application and operation in the DeskPhone mode require an OfficeServ Link and license.
About OfficeServ Communicator Basic
The new OfficeServ Communicator Basic offers users call control and a number of operational conveniences. Features include the following:
• video calling;
• screen pops with incoming caller information;
• easy viewing of outgoing and incoming calls;
• a redial function for quickly returning missed calls;
• audio and video recording to a local PC;
• a phone book for uploading Microsoft Outlook contacts;
• direct dialing from Communicator or Microsoft Outlook or by highlighting a phone number in any document type (TXT, PDF, DOC, XLS, etc.) using a Free Dial Hot Key;
• access to network directory service via Microsoft Exchange or a similar server;
• a configuration tool for adding ringtones, pictures, and an enhanced phone book.
About OfficeServ Communicator Professional with Messenger
OfficeServ Communicator Professional has all the Communicator Basic features and adds instant messaging, collaboration, and presence awareness functions. With Communicator Professional with Messenger, users can:
• turn an IM exchange into a video conference or whiteboarding session without interruption;
• exchange files from within the chat window during a chat session using the file transfer function;
• detect a colleague’s availability for a time-sensitive discussion using presence awareness.
Features may be shared among OfficeServ users on up to 8 nodes within a Samsung proprietary network using Samsung networking software (SPNet™).
About Samsung Business Communication Systems (BCS)
Samsung Business Communication Systems, a Dallas-based division of Samsung Telecommunications America (STA), is the distribution arm for the company’s line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs. As an innovator in convergence technology, Samsung’s business communications systems combine traditional voice and data capabilities with wireline and wireless technologies providing fully integrated, converged communications platforms and applications. In addition to CPE, Samsung BCS also offers a comprehensive line of voice processing equipment, CTI applications, and wireless solutions.