Author name: Comtex Inc.

CCTV, Posts, Video Surveillance News

Covert Cameras Catch Perpetrators in the Act

Digital cameras and IP cameras are supplied, installed and maintained by Comtex and perform a major role in detecting and combating illegal activities. Covert cameras – the ultimate in spy cam technology – can be added to your CCTV installation to ensure that your needs are met.  Covert cameras are an effective way to stop employee or customer theft. They act as a deterrent too.  Tiny devices that can be hidden in places such as smoke alarms enable you to spy on perpetrators and catch them in the act. Comtex is a leader in the design and installation of CCTV and video surveillance equipment.  We have been designing surveillance systems for over 50 years. From the initial inquiry, Comtex will perform a FREE site survey and security evaluation. We will use our 50+ years of experience to custom design your security system to address your particular security issues. All of our CCTV systems come with a ONE YEAR GUARANTEE and we provide 24/7 emergency service. Shopping for a complete video surveillance system can be confusing because there is such a variety of available products. Comtex’s goal is to guide you toward the best possible and most economical CCTV equipment based on your intended purpose and requirements. We recommend that you beware of CCTV package deals at internet stores. While they may look like a great deal, there are issues to consider before you make this important investment. Low quality equipment, installation is not included (the most costly part of the system) and no local vendor to honor the warranty or provide future services for your system, will cost your business more in the end. The vendor you work with is more important than the equipment your purchase because your vendor programs and services your system before and after the installation. Comtex’s extensive experience in the industry evidences our reliability and long term stability. We will be here to meet your future service needs. For more information on video surveillance systems, cameras and DVRs, please go to our website at www.comtex-nj.com

Business Telephone Systems News, Posts, VoIP Technology News

PBX: 20 Tips to Optimize your Business Phone System, Part 2

Advanced PBX Features- Now that you know what your default PBX system is able to do, it is time to explore the extent of PBX’s versatility. In this section we will cover more advanced PBX features which when properly integrated will provide your company with the capability to track user locations, transfer voicemail messages to email accounts and accept VoIP calls. 8. Consolidation: One of the more popular advanced PBX features takes on the “unified messaging” role, bringing together all of your telecommunications devices into a single convenient system. “PBX can bring together your cell phones, analog phones, VoIP phones, email, voicemail, IM, chat, video calling and more.” The technology works by linking all of your office devices together, and messages you on the appropriate device based upon your availability. The PBX system might try your cell phone first, your office phone next, the conference room, or maybe all 3 at the same time, depending on your settings. Whatever the case, the PBX system knows how to get a hold of you, and you should use that capability to your company’s advantage. If your employees are on the road and need their cell phones to act like their office phone, your PBX can do it. PBX consolidation gives you the freedom to work wherever you see fit and still receive all the unique telephony features PBX has to offer including line extensions, conference calling, call forwarding, etc. If your company isn’t currently incorporating consolidation technology into the PBX system, it is losing significant time and money by having “out of office” equal “out of touch” when it comes to your employees. 9. Personnel Locator: After consolidating all of your PBX features into one unique system, you are on the way to having a fully-functional mobile workforce. But what happens when you need to know exactly where one of your employees is? Not to worry, PBX systems can keep track of where your employees last interacted with the system, data that will allow you to pinpoint their exact location. 10. Email Integration: Modern PBX systems have the ability to merge with email clients (such as Microsoft Outlook) and retrieve contact information on the various customers you are on the phone with. Once a call is received, the name and phone number of the customer is automatically matched with existing records in your email contact database and their complete customer profile is brought up on the screen. From there you can get a more thorough idea of who you’re dealing with and will know how to better serve their needs. PBX telephony also boasts the capability to transfer company employees’ voicemail messages to their company email account. The messages are sent in easy to access audio files and allow employees to store and manage all of their voice mailbox contents. 11. Total “Business Intelligence” Integration: If you’ve successfully integrated email into your PBX system why not take it a step further and integrate your entire business intelligence operation? PBX systems have the ability to communicate with your computer and the customer databases you keep on that computer. To merge the databases and PBX, simply take the call information from your customer, probe the database and presto — you now have all of that customer’s contact information, previous interactions, purchase history, etc. Properly incorporating business intelligence and your PBX will allow for more streamlined and targeted customer relations, as employees will immediately know background information about the customer, that customer’s history with the company, past issues they have had and whether they have been flagged as a particularly important or problematic client. One of the ways you can take advantage of this technology is by analyzing your customer’s purchasing records and determining what they’ll need next as the call takes place. At the same time the call is taking place, you can email the customer quotes about your latest products that are related to previous orders he or she has placed, as well as go over these new products during that same call. Thus, the integration of “real time” accessible business intelligence data will allow you not only to better serve your clients, but it will also allow you to predict which products they might be interested in and use the call as an opportunity to pitch those new products. 12. Call Routing: Advanced PBX functionality allows for calls to be routed based upon certain criteria including caller importance, length of wait, time of day, day of week, etc. For example, if the president of your company is calling for sales statistics it’s probably not a good idea to have him wait in the standard customer queue. Likewise, if someone is calling after certain departments are closed it’s probably better to patch them through to the operator rather than have them traverse 2 minutes worth of menus to find out the bad news. Just as with call holding, caller mapping is the key to an efficient call routing scheme. Unless you know all the variants of calls the your company receives, you cannot begin to create a PBX routing system that will properly treat all of those callers. 13. Analog vs. IP Phones: To provide the greatest range of flexibility, modern PBX systems are able to direct calls through both analog and IP based phones. Both types of calls have their cost and service advantages. Consequently, it is important to setup your PBX so that calls which are more cost-efficient through VoIP (many long-distance calls) are routed through it, while calls that would benefit from the quality of analog are directed through those lines. It is rare to find companies that over utilize VoIP calling. As a starting point, begin by examining your analog calling for inefficiencies, rather than the other way around. 14. IP Multimedia Subsystem (IMS): To take your PBX system to the next level you should make sure it has the technology to provide IMS functionality. IMS allows users to send and receive multiple types of media across a

CCTV, Posts, Video Surveillance News

Comtex CCTV Video Surveillance Equipment- DVR in NJ

CCTV, or Closed Circuit Television, is the technology used in modern surveillance systems. Comtex recommends the use of a Digital Video Recorder (DVR) system that records high resolution digital images to a hard disk drive (HDD) and displays multiple camera images on a monitor. You may remotely view your business from any PC in the world with internet access, easily search archived videos by date, time and camera, and even control your camera views. Off-site Monitoring — DVR technology allows remote monitoring of live and archived recordings over your corporate network or from any PC that has a high speed connection. Off site, you can control the camera views. Comtex offers DVR models that offer 4, 8 or 16 camera views and recording configurations. You may even enlarge and zoom in on a still frame clip to view details of an image. Ease of Search– Advanced search capabilities allow you to instantly get to relevant areas of the video, greatly reducing time spent viewing video clips. Rather than using the limited fast forward and rewind functions of a VCR, you may input search defined parameters such as the camera, date and time to find the exact clip you need. You can also playback video forward or backward up to 1000 times the normal VHS speed. Image Capture — Digital images and the ability to control the viewing experience through software configuration greatly enhance the security experience. For instance, recordings do not have to be continuous. Each camera can be configured independently to record only when it detects motion or by a pre-defined schedule programmed in the DVR. If a motion is detect mode is used, months of video can be stored on a typical hard drive, saving on playback time and hard drive space. Storage — Using a DVR eliminates the need to store,  maintain and change VHS tapes. No need to replace video tapes, ensuring continuous recording. As the images are stored digitally, the image quality will not degrade overtime, as would a VHS tape when recorded over multiple times. The size of the hard drive will dictate how much you can record. Multi-Tasking– While analog VCRs can either record or play, a DVR has triple functionality. You can simultaneously review, record and playback up to 16 cameras. While you are viewing an archived video, the DVR can still be recording live action. For more information on video surveillance systems, cameras and DVRs, please go to our website at www.comtex-nj.com

Business Telephone Systems News, Posts, VoIP Technology News

New Features in Samsung OfficeServ 7000 series

New Features available in Samsung OfficeServ™ 7000 series Mobex (Mobile Extension) – This new feature allows you to assign a 3 or 4 digit extension number to a phone that is not part of the Samsung OfficeServ™ phone system. This phone can be a cell phone, a house phone or any phone number. The Mobex can be placed in station groups, on DSS keys and have DID’s routed to them. Executive Mobex (requires hardware) – Executive Mobex allows the OfficeServ™ user to use their Mobex to place calls into the OfficeServ™ phone system and receive dial tone from the system to place calls out. New Feature License – Samsung OfficeServ™ phone systems now come with a trial feature key that allows users to test the Samsung CTI features (OfficeServ™ Link, OfficeServ™ Call, OfficeServ™ VoIP) before purchasing. OfficeServ™ Connect – This new feature allows simultaneous ringing of a master phone and five other devices. These devices can be VoIP keysets, Mobex extensions, VoIP Sip stations, Single line telephone ports, etc. SIP Peering Support – This feature allows the Samsung OfficeServ™ phone system to connect to another SIP server. This allows the OfficeServ™ to be connected to non-Samsung phone systems for simple dialing between the phone systems. For more information, please visit our website at www.comtex-nj.com . These features are available on the Samsung 7030, Samsung 7100, Samsung 7200-S, Samsung 7200, and Samsung 7400.

Business Telephone Systems News, Posts, VoIP Technology News

Samsung Introduces Latest Line of Integrated Communications Applications

Samsung Business Communication Systems (BCS) today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications. Samsung OfficeServ Communicator Basic seamlessly and affordably converges voice, video and data such as contacts from Microsoft® Outlook. OfficeServ Communicator Professional with Messenger provides users the functionality of Communicator Basic and adds instant messaging and collaborative capabilities such as presence awareness and whiteboarding right from the desktop. The flexible OfficeServ Communicator applications each operate in three modes—UCPhone (Unified Client), SoftPhone and DeskPhone—that can be changed on the fly. The UCPhone mode, which connects users to the new SMT-iSeries phones, enables specialized functions such as uploading and downloading contacts from Microsoft Outlook. SoftPhone mode allows users to dial, answer, release, transfer, hold, or host conference calls right from the desktop—whether the user is in the office or on the road. DeskPhone mode provides desktop call control on all non-SMT-iSeries phones. The Communicator Professional with Messenger application and operation in the DeskPhone mode require an OfficeServ Link and license. About OfficeServ Communicator Basic The new OfficeServ Communicator Basic offers users call control and a number of operational conveniences. Features include the following: • video calling; • screen pops with incoming caller information; • easy viewing of outgoing and incoming calls; • a redial function for quickly returning missed calls; • audio and video recording to a local PC; • a phone book for uploading Microsoft Outlook contacts; • direct dialing from Communicator or Microsoft Outlook or by highlighting a phone number in any document type (TXT, PDF, DOC, XLS, etc.) using a Free Dial Hot Key; • access to network directory service via Microsoft Exchange or a similar server; • a configuration tool for adding ringtones, pictures, and an enhanced phone book. About OfficeServ Communicator Professional with Messenger OfficeServ Communicator Professional has all the Communicator Basic features and adds instant messaging, collaboration, and presence awareness functions. With Communicator Professional with Messenger, users can: • turn an IM exchange into a video conference or whiteboarding session without interruption; • exchange files from within the chat window during a chat session using the file transfer function; • detect a colleague’s availability for a time-sensitive discussion using presence awareness. Features may be shared among OfficeServ users on up to 8 nodes within a Samsung proprietary network using Samsung networking software (SPNet™). About Samsung Business Communication Systems (BCS) Samsung Business Communication Systems, a Dallas-based division of Samsung Telecommunications America (STA), is the distribution arm for the company’s line of business communications solutions. Targeting small- to medium-sized businesses, Samsung BCS offers an elite line of telephony-based customer premise equipment (CPE) with dynamic architecture that can accommodate tremendous growth at low incremental costs to meet a variety of communications needs. As an innovator in convergence technology, Samsung’s business communications systems combine traditional voice and data capabilities with wireline and wireless technologies providing fully integrated, converged communications platforms and applications. In addition to CPE, Samsung BCS also offers a comprehensive line of voice processing equipment, CTI applications, and wireless solutions. For more information on VoIP, CTI applications, and VoIP Samsung phone system, please click the links or simply visit us at www.comtex-nj.com .

Business Telephone Systems News, Posts, VoIP Technology News

Samsung Introduces Latest Line of OfficeServ VoIP Phones

Samsung Business Communication Systems (BCS)today introduced its latest line of cost-saving, feature-rich VoIP telephones, the OfficeServ™ SMT-iSeries, and two complementary affordable integrated communications applications, OfficeServ Communicator Basic and OfficeServ Communicator Professional with Messenger. Combined with Samsung’s new line of VoIP phones, the integrated communications applications enhance collaboration among employees—on- and off-site—while increasing user flexibility, mobility and overall operating efficiency, and delivering all the benefits of unified communications. Samsung’s launch of the versatile new SMTs (Samsung Multimedia Telephones), which offer small-to-midsized businesses a range of advanced features such as video calling and a visual phone book, addresses the growing demand for cost-efficient VoIP phones that also can improve communication between on- and off-site colleagues. A study from market research firm In-Stat indicates that 42 percent of U.S. businesses had a VoIP solution in at least one location by the end of 2009. The number is expected to increase to 79 percent by 2013. “With VoIP solutions continuing to gain in popularity, especially among small-to-midsized businesses, savvy users are now looking beyond cost savings alone and focusing on how these phones can optimize their operations,” says Doug Wonson, Vice President and General Manager, Samsung BCS. “Understanding this trend, we launched our latest line of feature-rich OfficeServ™ SMT-iSeries phones to coincide with the debut of Samsung’s two new affordable integrated Communicator applications.” OfficeServ SMT-iSeries VoIP Phones In addition to providing optimal functionality with Samsung’s two new integrated communications applications, the new SMT line of phones is compatible with all Samsung OfficeServ 7000 Series platforms. For growing businesses or companies that have distributed staff, extending communications capabilities is as simple as adding a new SMT phone to an existing LAN. Other features and capabilities of SMT-iSeries phones include: • video calling to other Samsung video phones on similar systems; • short messaging; • phone book; • large display screens and easy-to-navigate menus; • high-definition audio technology/full duplex speakerphones; • ergonomically adjustable desktop mount; • user-definable settings for dimming or timing out the LCD. The new phones are available in five models that offer a range of functions: SMT-i5243, SMT-i5230, SMT-i5220, SMT-i5210 and SMT-i3105. Among the features offered with top-of-the-line SMT-i5243 model phones are a web camera for video calling, Bluetooth® capability, an XML browser and access to a visual phone book (or caller ID with photo). SMT-i5230 model phones are desiless, making them ideal for users with numerous, frequently changing contacts. Five numbers can be viewed at once and users can scroll up or down to view a total of 99 numbers. For users requiring multiple line appearances and DSS/BLF buttons, the SMT-i5220 is ideal. Features of the SMT-i5220 include customizable soft keys and programmable buttons, one-touch speed dialing and easy navigation—similar to the Samsung mobile phone user interface. The SMT-i5210 is perfect for administrative use and routine answering and dialing. The 14-button phone includes a backlit display and easy access to call logs, voice mail and directory. Entry-level SMT-i3105 phones, which feature basic functions such as transfer, hold and conference as well as the ability to send short messages via the display interface, are ideal for common areas such as lobbies or waiting rooms. An optional gigabit adapter is available for SMT-i5200 model IP phones and an IP add-on module allows for 64 programmable keys. For more information, please visit our website www.comtex-nj.com .

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