Movie Park, the popular amusement park in Germany, has upgraded it communications system to a Mitel solution. They have enhanced its contact center services, simplified maintenance and lower its annual costs by $17,000 a year. Since opening in 1996, the Park relies heavily on its communications technology to offer superior customer services. The decision to upgrade was guided by implementing future proof technology and integrating its computer telephony integration (CTI) system with Outlook, thereby improving collaboration. Using a single telephone number, along with other new features, the Mitel system will enable representatives to provide customers and travel agencies information faster than before. This will provide a higher level of customer support; a priority to the theme park. They can handle 12% more calls than before.
For over 50 years, Comtex has been providing network solutions to a dynamic and wide group of small to large businesses, organizations, and industries. We offer simple network or voice cabling to full project management, including structured cabling designs, data network infrastructure installations, fiber optics, and simplified solutions to complex IT issues, Comtex provides unsurpassed service and guaranteed infrastructure installations.