Support, Service & Repair

thin

Only when a problem occurs with your system do you realize the true value of your vendor. Relax in the knowledge that should the unthinkable happen, and you have a telephone system failure, we’ll be there for you to get you communicating again as soon as possible. We guarantee there is always a human at our office to answer your support or service calls during working hours.

Support, Service & Repair

We understand that dedicated, ongoing support is essential to helping you maximize your investment. Our Client support is available by telephone or email but we always recommend calling our office and speaking with a person to report your service or repair request. Rest assured, you can count on receiving knowledgeable help from our technicians and programmers with a high level of expertise. Over half of our technical staff has been employed here over 30 years.

Comtex employs 4 programmers and 4 technicians to service your system. Over half of our staff has been employed by the company for over 30 years. We promise you highly trained and factory certified technicians, excellent customer support and satisfaction, and emergency service.

We charge on a time and material basis or you can subscribe to a service contract.

support-reapair

ReMote Service/Maintenance:

From our East Rutherford, New Jersey facility, via modem, we are able to remotely access your Mitel or Samsung telephone system, to diagnose and correct certain system faults and problems as they arise. Remote access also enables us to perform tests on your equipment or make specific programming changes, such as station changes, toll restrictions, extension rerouting or updating Automatic Route Selection when telephone call rates change. This is a cost savings feature for our clients because Comtex can do the programming at our facility rather than make an on-site visit to your office.

"Renewal by Andersen has been using Comtex for our phone requirements for several years. They have always been very attentive to our needs and responsive if we have any concerns. Comtex is educated in the latest technology available. As we grow and our phone system requirements increase it is good to know that Comtex will be there to support those requirements and can recommend the best solutions on the market."

Working With Comtex Is a Stress-Free Experience

We Care! It's Just That Simple.

You won't find any company that works harder than we do!

60+ Years Experience

Our longevity in the industry proves we will be there to support your system long after deployment.

Local On-Site Customer Support

Our dedicated tech support team is on-site and always available to help. No call queue or hold times!

5-Star Customer Reviews

We're devoted to excellent customer service and support. We have all 5-star Google reviews!

Trained & Certified Technicians

Our technicians are certified to maintain, program, and support our systems.

24/7 Emergency Service

Comtex offers 24 hours, 7 days a week, emergency service response.

Let's Get Started!

Schedule an on-site survey
Arrange a remote screen share demo
Get a custom quote
Request a call to learn more

Call or Text a Professional Now!





    Loading...

    NJ: (201) 935-2000
    NY: (212) 248-2017

    We would love to hear from you!

    Contact us today to talk to an expert, schedule a site survey, request virtual demo, or get a quote!





      Loading...


      NJ OFFICE

      29 Poplar Street,

      East Rutherford, NJ 07073

      Text or Call

      NY OFFICE

      233 Broadway, Ste 801

      New York, NY 10279

      Text or Call