The path to the Cloud for business communications has never been clearer, the Mitel MiCloud Business hosted solution (formerly Mitel Anyware). This hosted solution allows you to skip the hardware and servers altogether and instead subscribe to a unified communication (UC) system; no long-term commitments or capital expenditures. Here is a Brochure.
MiCloud is an affordable and feature rich telephone system. Unlike many hosted solutions that are built on open-source or third-party technology, Mitel MiCloud is built on technology that Mitel has built from the ground up. It is fully hosted, maintained and supported by Mitel; the software, solution and telephones are all proprietary to Mitel and they own the data centers hosting the platform. This guarantees you great call quality, total compatibility, and leading industry reliability. No other hosted company controls the entire solution like Mitel.
Mitel’s award winning telecommunications technology is designed with simplicity. Comtex offers this cloud-based communications service from Mitel for small and medium-sized businesses. It includes everything a business needs for a monthly subscription fee. The system is hosted in the public cloud, so you have nothing to manage or maintain. This means your business can start using the latest communications technology with no up-front cost or capital expense. You will receive:
- Feature-rich, easy-to-use IP phones
- Unlimited calling to the U.S. and Canada
- Easy web administration
- Mobile device integration
- Excellent customer service provided by Mitel engineers
- Several monthyl plan options
- Numerous telephone options
- Option to rent or purchase the telephones outright
- Industry-leading reliability and call quality
- Much more…
Mitel Offers Maximum Flexibility
The MiCloud hosted phone system is a modular system based on the number of users and features you need; expand your system as it grows. Choose the model telephones and the cloud package you want for each user and Comtex will deliver the appropriate level of connectivity for your business.
Mitel offers the same IP telephones that connect to its PBX platforms; all of its IP phones are SIP compatible meaning you could re-use them on ANY SIP compliant PBX or hosted solution. Further, Mitel MiCloud not only allows for full Unified Communications and Collaboration in the cloud, you can at any time bring the system “on premise” if you no longer want a hosted solution; simply invest in a Mitel PBX and reuse your existing Mitel phones. You always have options with Mitel.
If you require a Contact Center, then MiCloud offers a whole host of call center applications called MiContact Center which includes call reporting, call recording, monitoring, CRM integration, IVR, real-time wallboards and much more.
MiCloud is Simple to Administer
Through a simple and intuitive web portal you can quickly create new ring groups, move extensions, edit users and much more. Changes can be made by office administrators in seconds rather than requiring expensive
IT support that takes days.
Communicate Anytime, Anywhere
With MiCloud Business you can make and receive your calls anytime, anywhere. MiCloud gives you the option of using a desk phone, a PC softphone or your mobile device while enjoying all the features of your business phone system.
You can assign a single number with one voicemail that works on all devices, transfer calls between your desk and mobile device, extension dial and more. The MiCloud client also allows you to instant message with colleagues.
Unified Communications at Your Fingertips
MiCloud Business offers a Unified Communications application that provides easy access to your colleagues right on your desktop. Through either a desktop client, or a browser, users have access to their company contacts, desktop control of their phone, can see presence status and chat with colleagues. This client is also available for mobile devices, including a mobile softphone, and as a softphone for the PC.
Mitel Offers Business Continuity
In the event of a natural disaster, power outage or other disruption to your office, the MiCloud Business Auto Attendant will manage your calls for you, and with Mobile Twinning you can still receive all your calls on your mobile phone. In addition, the MiCloud data centers supporting your communications are of the highest survivability standards in the industry. Your MiCloud Business solution will be supported out of two geo-redundant Class 4 data centers with resilient networking between them and the public switched telephone network in our order to provide the maximum level of core network resilience.
MiCLoud is Built For Reliability and Productivity
MiCloud Business is hosted in Mitel’s secure, Class 4 data centers and it is designed, optimized and maintained according to industry best standards for high availability (HA) computing facilities. Managed by a team of highly experienced Mitel data and Unified Communications engineers, Mitel’s data centers deliver exceptional performance with unparalleled service reliability. MiCloud IaaS is a closed enterprise systems solution designed to optimize and maintained enterprise communications in accordance with industry standards:
• SSAE-16 certified virtual data center
• 99.999% uptime, guaranteed by SLA
• DR deployment of services (i.e. backup, colocation and failover scenarios)
• Dual power feeds
• HIPAA, PCI, and SOX compliance
• Lower than average I/O latency, guaranteed under 35ms SLA
• Multi-site redundancy
• Physical data security
• Uninterrupted power supplies and redundant on-site generator