Samsung SVMi-20e Automated Attendant Voicemail System

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Samsung SVMi-20e Automated Attendant Voicemail System

Specifically designed to integrate into Samsung’ss OfficeServ 7200 and OfficeServ 7400 systems, the SVMi-20E offers the features and functionality of Voicemail and Auto Attendant while focusing on immediate, personalized and unobstructed access to callers.

The SVMi-20E is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplicity. It is a self contained plug in (In-Skin) Auto Attendant and Voice Mail card.

The SVMi-20E may act as an Auto Attendant system only, a Voice Mail System only, or both. The SVMi-20E is equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously. The SVMi-20E can be upgraded to 8 and/or 12 ports by adding one or two 4 Port VPMs to handle up to either 8 and/or 12 calls simultaneously.

Samsung Voice Mail Options
  • FEATURES
  • ADMINISTRATION FEATURES
  • Q&A
  • AUDIOTEX
  • FAX-ON-DEMAND
  • SYSTEM FEATURES
  • VOICE MAIL
FEATURES

ACCESS MANAGER

Blocked Personal Greeting

Busy Personal Greeting

Call Blocking

Call Forwarding

Day Primary or No-Answer Personal Greeting

Find Me

Follow Me (Off Premises Transfer)

Hold for Busy Station

Multiple Personal Greetings (9)

Night Intercept

Park and Overhead Page

Personal Customized Options

Retrieve Public Caller from Hold

Screened Rejected Personal Greeting

Stored Telephone Numbers

Weekly Availability Schedule

ADMINISTRATION FEATURES

Activity Display

Administrator?s Mailbox

Auto Delete Subscribers

Automatic Setup

Back Up and Restore

Default Operation

Password Security

Programming – On Site or Remote*

Subscriber Administration

Subscriber Database

System Reports

Voice Prompted Programming

Voice Studio

Q&A

VOICE FORM QUESTIONNAIRE (Q&A):

Multiple Response Destinations

Playback Header Prompt

Team Transcription

Unlimited Questions

VoiceForm

AUDIOTEX

AUDIOTEX FEATURES:

Audiotex

Audiotex Librarian

Automatic Announcement Delete

Announcement Replay

FAX-ON-DEMAND

FAX-ON-DEMAND (Requires optional VPMF-E):

AUTO ATTENDANT FEATURES:

Alphabetic Directory (Multiple)

Auto Attendant Routing

Automatic After Hours Answering

Announce Hold Position

Announce Hold Time

Camp On Support

Direct to Mailbox

Holidays and Special Events Scheduler

Incoming Call Overflow

Interruptible Voice Prompts

Maximum Greeting Length

Multiple Call Handling

Multiple Language Support

Operator Access

Single Digit Call Routing

SYSTEM FEATURES

SYSTEM FEATURES:

Caller ID Compatible

E-Mail Gateway

Expandable

Fax Detection and Transfer

Flexible Numbering Plan

Individually Defined

Mailboxes and Extensions

Keyset Display and Soft Key Support

MOH Supply

Multiple Mailbox Support

Operating Mode/Oriented Call Processing

Operating Mode Override

Proprietary Design

Recordable System Prompts

Schedule Table

Synchronized Clock

UCD First and Second Message Supply

*LAN connectivity and/or Optional Modem Daughter Card is required

VOICE MAIL

VOICE MAIL FEATURES:

Answer Machine Emulation

Auto Forward

Auto Log In

Auto Message Play

Broadcast

Call Back

Call Forward to Voice Mail

Call Record

Call Back Request Messages

Conversation Record

Date and Time Stamp

Delivery Imperative

Direct Messaging / Quick Memo

Distribution Lists

E-Message Delivery

E-Message Notification

Extended Prompting

External Number Notification

External Pager Notification

FaxMail (Requires VPMF-E)

Future Delivery

Group and Sort Messages Prior to Play

Individual Mailbox Greeting

Individual Mailbox Name

Individual Mailbox Password

Maximum Number of Messages

Message Address Verification

Message Alert Notification Schedule

Message Delivery Options

Message Fast Forward

Message Forward With Append

Message Length Controls

Message Retention Time by Subscriber

Message Waiting Light Indication

Message Options:

Message Options:

  • Counter
  • Delete
  • Retrieve
  • Delivery Options
  • Rewind
  • Fast Forward
  • Save
  • Forward with Append
  • Send
  • Pause
  • Scan
  • Play Order
  • Skip
  • Replay
  • Undelete
  • Reply

Multiple Subscriber Mailbox Login

Multiple Subscriber Mailboxes

Name Addressing

Net Mailbox (AMIS)

New / Old Selection

One Touch Access

Pager Notification Schedule

Personal Mailbox Administration

Private (Confidential) Messages

Quick Memo

Reminder

Reply Required

Retrieve Public Caller from

Mailbox

Return Receipt (Certified

Message)

Self Memo / Reminder

Self Memo / Reminder Categories

Speed Control

Subscriber Workload Manager

Until… Scheduling

Urgent Messages

Volume Control

"Renewal by Andersen has been using Comtex for our phone requirements for several years. They have always been very attentive to our needs and responsive if we have any concerns. Comtex is educated in the latest technology available. As we grow and our phone system requirements increase it is good to know that Comtex will be there to support those requirements and can recommend the best solutions on the market."

Working With Comtex Is a Stress-Free Experience

We Care! It's Just That Simple.

You won't find any company that works harder than we do!

60+ Years Experience

Our longevity in the industry proves we will be there to support your system long after deployment.

Local On-Site Customer Support

Our dedicated tech support team is on-site and always available to help. No call queue or hold times!

5-Star Customer Reviews

We're devoted to excellent customer service and support. We have all 5-star Google reviews!

Trained & Certified Technicians

Our technicians are certified to maintain, program, and support our systems.

24/7 Emergency Service

Comtex offers 24 hours, 7 days a week, emergency service response.

Let's Get Started!

Schedule an on-site survey
Arrange a remote screen share demo
Get a custom quote
Request a call to learn more

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