With Mitel NuPoint Unified Messaging, businesses can enable users to manage their voice mail, email, and fax messages from their PCs or telephones and enhance customer service with a sophisticated speech auto-attendant including call routing capabilities.
In addition to this, NuPoint allows inbound callers to your organization to quickly find the person they need to talk with, using speech-enabled auto attendant and call routing functionality.
When users control how and when calls reach them, they have more flexibility and can respond faster. NuPoint unified messaging capabilities allows users to retrieve fax and voice messages from either their PC or their mobile device, access intuitive voice mail control via softkeys on their Mitel MiVoice phones, and provide advanced call routing capabilities at the voice mailbox level.
This empowers users to send, forward, save, and sort messages for faster responses to colleagues and clients.
Fax services that proactively provide fax senders with transmission status information (successful or unsuccessful) to their email inbox.
Speech Navigation allows users to manage their messages using simple spoken commands in English.
Inbound callers want good service and to connect with the right person easily. NuPoint enhances client service with a sophisticated speech auto-attendant where callers just say a name or department and they are automatically transferred to that number.
For companies operating in a bilingual environment, the ability to provide service to callers in the language of their choice creates a positive experience. When set up for bilingual service, NuPoint offers callers a choice of language. Once a selection is made, remaining prompts are played in the selected language.
Only when a problem occurs with your system do you realize the true value of your vendor
Operating in a VMware vSphere environment, Virtual NuPoint delivers a highly available solution to meet the local and geo-diverse business continuity needs of today’s corporations, including support for VMware Site Recovery Manager, High Availability, and other vCenter Management Tools. With virtualized NuPoint, businesses can achieve centralized administration, reduced hardware requirements, easier software upgrades, and increased data and application security.
This full-featured and flexible software-only solution delivers all the functionality of NuPoint unified messaging and scales to 57,000 mailboxes. It is also offered as a virtual application.
This full-featured, turn-key solution delivers all the functionality of NuPoint unified messaging solution and scales to 120,000 mailboxes. It is also offered as a virtual application.
"Renewal by Andersen has been using Comtex for our phone requirements for several years. They have always been very attentive to our needs and responsive if we have any concerns. Comtex is educated in the latest technology available. As we grow and our phone system requirements increase it is good to know that Comtex will be there to support those requirements and can recommend the best solutions on the market."
You won't find any company that works harder than we do!
Our longevity in the industry proves we will be there to support your system long after deployment.
Our dedicated tech support team is on-site and always available to help. No call queue or hold times!
We're devoted to excellent customer service and support. We have all 5-star Google reviews!
Our technicians are certified to maintain, program, and support our systems.
Comtex offers 24 hours, 7 days a week, emergency service response.
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