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Mitel has three categories of expansion in mind; contact center, mobility verticals and the cloud. They have acquired companies in these divisions so that they can consolidate their growth.
Mitel recently acquired Mavenir Systems to expand its mobile capabilities and capitalize on the demand for wireless 4G LTE services. This acquisition will expand Mitel’s footprint to over 130 service providers and mobile operators; it will cover billion subscribers globally.
Mitel is also building on its contact center solution as an essential compliment to its cloud communications, voice and collaboration services. The Prairie-Frye and OAISYS acquisitions making this possible. Companies are increasingly looking for contact center call recording and quality management solutions to enable data to be converted into official business intelligence; this is an invaluable resource for all organizations.
Mitel is also active in IP based communication solutions. They offer cloud-based telephony services and a wide range of network services. MiCloud is a Mitel hosted platform for voice communications. You can easily add most of the enterprise options that were once only available to big businesses because of the cost of implementation.