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Author name: Comtex Inc.

Phone Systems

Terms & Conditions for a Wildix System

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Thank you for selecting the Wildix Advanced Unified Communications and Collaboration System (“Wildix System” or “System”) that is virtualized and maintained at Amazon Web Services “AWS”, one of the most reliable data cloud service providers in the world. Please review this Terms and Conditions Agreement (“Agreement”) thoroughly because they regulate the usage of your new Wildix System. This Agreement is a legal agreement between Comtex, Inc., your Wildix vendor (“Comtex”) and the users of the Wildix System and Licenses, (“Client” or “You” or “Your”). Comtex and Client may be individually referred to as a “Party” or collectively as the “Parties.” The Descriptive Wildix Communication System Proposal (“Contract”), signed by You, is expressly incorporated herein and constitutes part of this Agreement. Your signature on Your Contract means that you accept these Terms and Conditions even if You choose not to read them. If You do not accept the terms and conditions stated herein, do not enter into a contract with Comtex to use the Wildix System. We reserve the right to revise these terms and conditions at any time by updating this posting. You should visit this page periodically to review these terms and conditions. If at any time, You do not agree to any of the terms of this Agreement, You shall immediately stop using the Wildix System but You will still be subject to the Contract terms and the payments due thereunder. If You are entering into this Agreement on behalf of a company, organization or another legal entity (“Entity”), You are agreeing to this Agreement for that Entity and are representing to Comtex that You have the authority to bind such Entity and its affiliates to this Agreement. If You do not have such authority, or if You do not agree with this Agreement, You must not accept this Agreement and may not use the Wildix System or any of the features. Each end user of Your Wildix System requires a Wildix license (“License”) to enable use and access to communication and collaboration features, Wildix hardware, and the Wildix web portal. Comtex does not order, supply, provision, service or repair any dial tone or internet services and Your Contract pricing does NOT include the cost of these services. Such services are provided to You by a third-party carrier of Your choice under a separate contract and terms. You are responsible to order and pay for these required services. If there is a support issue, please call Comtex first so we can diagnose Your issue and if necessary to the resolution of Your issue, we will direct You to call Your carrier. I. 911 and e911 Notice and Disclosure. There are differences between the 911 and E911 access capabilities available through Your System (“VoIP 911 and E911 Service”) as compared to the 911 and E911 access capability available with traditional wired non-VoIP telephone systems. By executing this Agreement and activating your Licenses, You affirmatively acknowledge that (i) You have read and understand this Section and Your dial tone carrier’s 911 and e-911 warnings, (ii) You may not be able to contact emergency services by dialing 9-1-1 using the VoIP 911 and E911 Service and (iii) You must inform Users of the Services that they may not be able to contact emergency services by dialing 9-1-1 using the VoIP 911 and E911 Service. Your dial tone carrier provides You access to emergency calling services, allowing You to access either basic 911 or Enhanced 911 (E911) service. Your access may differ depending on Your location or the device You are using, and emergency calling services work differently than traditional wireline or wireless telephones. It is strongly recommended that You have an alternative means for placing emergency calls available at all times. Wildix IP Desk Phone or Soft Phones (“Phones”) can dial 911. Calls to 911 placed through the Wildix Mobile Application on a smartphone are automatically routed to the native dialer on the smartphone, and the call will be handled by Your wireless service provider if wireless service is available. The Wildix Mobile Application cannot place emergency calls over Wi-Fi access. Emergency dialing is not available through the Wildix Mobile Application on tablets or other mobile devices without a native phone dialer and a wireless service plan. A. How it Works. When a Wildix user dials 911 on an IP Desk or Softphone, Your phone number and the Registered Address You have provided to your dial tone carrier is sent to the local emergency center serving Your location. Your “Registered Address” is the address of the physical location where You will use Your Wildix Phones. Comtex does not control whether or not the emergency operator receives Your telephone number and Registered Address. B. Service limitations. 911 service will not function in the event of an Internet or power outage, if You do not have cellular service (on the Wildix Mobile Application), or if Your broadband, ISP, or Licenses are terminated or expire. The Wildix Mobile Application cannot send emergency calls over Wi-Fi access. C. Registering Your Location. Prior to the activation of Your Wildix System, You agree to register with Your Dial Tone provider, the address of the physical location where You will use the Wildix System for each Phone. You must register the address of where any remote phones are physically located. You acknowledge that if You do not update the Registered Address, any 911 calls made from the device may be sent to the wrong emergency response center and will not transmit Your current location information to emergency responders, delaying emergency assistance to You. D. Notification of Employees, Guests, or Other Users. You agree to notify any employees, contractors, guests, or persons who may place calls using the System or may be present at the physical location where the System may be used, of the limitations of 911 Service from Your Wildix Phones. You and Your End Users should always have an alternative means for placing 911 calls. E. Disclaimer of Liability for Emergency Call Response. You acknowledge

Access Control Systems, CCTV

Terms & Conditions For Access Control and CCTV Systems

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Thank you for selecting Comtex to supply and install a CCTV and/or Access Control System (“System”). Please review this Terms and Conditions Agreement (“Agreement”) thoroughly because they regulate the installation and service of your system and it applies to all future transactions with Comtex Inc., including but not limited to purchases, programming, repairs, and installations. This Agreement is a legal agreement between Comtex, Inc., (“Comtex” or “We” or “Our”) and Your Company, (“Client” or “You” or “Your”). Comtex and Client may be individually referred to as a “Party” or collectively as the “Parties.” The Descriptive CCTV and/or Access Control Proposal (“Contract”), that You signed, describing the equipment, installation and cost of Your System, is expressly incorporated herein and constitutes part of this Agreement. If You are entering into this Agreement on behalf of a company, organization or another legal entity (an “Entity”), You are agreeing to this Agreement for that Entity and are representing to Comtex that You have the authority to bind such Entity and its affiliates to this Agreement. ALL CCTV, VIDEO SURVEILLANCE, AND ACCESS CONTROL SYSTEMS, PRODUCTS, EQUIPMENT, CABLING, ACCESSORIES, REMOTE SUPPORT, PROGRAMMING, SOFTWARE, REPAIR AND SERVICES SUPPLIED, SOLD, DEPLOYED, RELOCATED OR INSTALLED BY COMTEX ARE SUBJECT TO THE FOLLOWING TERMS & CONDITIONS. I. DISCLAIMERS Any System installed by Comtex is designed to reduce the risk of loss or damage to or at Your premises so far as this can be done by the use of these systems. However, regardless of whether Your System is working properly or not, We do not guarantee that it will deter, prevent or capture illegal activity. We do not guarantee that the equipment cannot be removed, tampered with or made to stop working by You or any unauthorized person. We do not guarantee that it will not fail to record or require service at some point. We do not guarantee that it will secure your property, belongings or people on or near your property. Comtex does not warrant or represent that that the operation of Your System will be uninterrupted or error free. Comtex does not act and shall not be deemed to act as an insurer of Your property or the contents contained therein. Comtex does not provide a warranty that by virtue of the installation of one or more types of systems, the property, people or contents contained therein are completely secure or safe. Comtex does not sell or install burglar alarms and does not provide burglar or alarm monitoring services. You may contact a vendor who supplies and installs burglar alarms that may compliment Your System. Comtex shall have no liability in contract or tort for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits or anticipated profits) which may arise from any malfunction or defect of any System. Should any of the above occur, Comtex is not responsible for any losses you may suffer directly or indirectly. A. DISCLAIMER OF WARRANTIES EXCEPT AS SPECIFICALLY SET FORTH IN YOUR CONTRACT AND THIS AGREEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY SYSTEM INSTALLED BY COMTEX IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND COMTEX MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, QUIET ENJOYMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE, TOGETHER WITH SIMILAR WARRANTIES, WHETHER ARISING UNDER ANY LAW OR OTHERWISE SPECIFICALLY AND WITHOUT LIMITING THE FOREGOING IN ANY WAY, COMTEX SPECIFICALLY DISCLAIMS ANY WARRANTY: (i) THAT ANY PRODUCT OR SOFTWARE WILL MEET ANY PARTICULAR REQUIREMENTS; OR (ii) THAT THE SYSTEM WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT ANY DEFECTS IN THE SYSTEM OR SOFTWARE WILL BE CORRECTED; THE PARTIES AGREE, AND IT IS THEIR INTENTION, THAT IN NO EVENT SHALL ANY WARRANTY PROVIDED BY LAW APPLY UNLESS REQUIRED TO APPLY BY APPLICABLE STATUTE NOTWITHSTANDING THEIR EXCLUSION BY CONTRACT. TO THE EXTENT THAT COMTEX CANNOT DISCLAIM ANY SUCH WARRANTY AS A MATTER OF APPLICABLE LAW, THE SCOPE AND DURATION OF SUCH WARRANTY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. B. LIABILITY DISCLAIMER TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL COMTEX, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR PARTNERS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, REPUTATIONAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, (1) DAMAGES FOR LOST OR ANTICIPATED PROFITS, LOSS OF USE, BUSINESS, OR GOODWILL; (2) LOSS OR CORRUPTION OF DATA, EQUIPMENT, OR PRODUCTS; (3) COST OF PROCUREMENT, COVER, OR SUBSTITUTE GOODS OR SERVICES; (4) LOST OPPORTUNITY; (5) ANY OTHER INTANGIBLE LOSSES, EVEN IF COMTEX WAS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES OR ARISING OUT OF THE USE OF ANY GOODS OR SERVICES PROVIDED BY COMTEX WHETHER IN ANY OF THE FOREGOING, HOWEVER CAUSED, ARISING UNDER WRITTEN OR ORAL CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER THEORY OF LIABILITY, EVEN IF COMTEX HAS BEEN INFORMED IN ADVANCE OR COULD HAVE REASONABLY FORESEEN SUCH COSTS, DAMAGES OR LOSSES. IF ANY LIMITATIONS ARE HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN COMTEX’S TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED $500.00. THE LIMITATION OF LIABILITY SET FORTH IN THIS SUB-SECTION DOES NOT APPLY TO LIABILITY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE ANY LIABILITY WHICH MAY NOT BE RESTRICTED, LIMITED OR EXCLUDED PURSUANT TO APPLICABLE LAW. THIS SECTION SHALL NOT DISCLAIM, LIMIT, OR CAP CLIENT’S OBLIGATION TO PAY ANY FEES OR CHARGES OR OTHER AMOUNT OWED TO COMTEX OR ANY DAMAGES TO WHICH COMTEX IS ENTITLED UNDER APPLICABLE LAW. II. INDEMNIFICATION A. Indemnification Obligations To the maximum extent permitted by applicable Law, You shall indemnify and hold harmless, individually and collectively, Comtex, its affiliates, agents, and employees and other providers who furnish goods and services to You in connection with Your System, and their officers, directors, managers, and employees (the “Indemnified Parties”)

Posts

Mitel & Vidyo Expand Video Conferencing Partnership To Include MiCollab Integration

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There is an ever expanding increase in the demand for videoconferencing across all lines of communications; no internal or external limitations. Mitel and Vidyo extended its original 2013 partnership to allow Mitel to embed Vidyo ‘s APIs into video, audio and collaboration features inside numerous Mitel solutions. This expansion offers Mitel end users the ability to engage in high definition video conferencing from any mobile endpoint across the organization or beyond its internal borders. In response to the ever increasing corporate demand to keep employees connected and productive anywhere, anytime and on any device, Mitel incorporated VidyoWorks into the newest version of Mitel MiCollab, Mitel’s enterprise communications collaboration platform. It seems to be a logical progression for Mitel to incorporate videoconferencing into the MiCollab solution; the platform places a great deal of importance on mobile communications. Mitel MiCollab provides the essential mix of tools that unite employees together from any device or location, providing for spontaneous or planned communications and collaborations. Employees may choose from instant messaging, voice, desktop video, or web collaboration; whatever method works best given the event, attendees and or location. Not only will staff have the ability to connect with others using traditional phones and computers, but also using mobile phones and tablet devices. In today’s busy working environment being able to connect with others in a timely manner can make all the difference in being able to make timely, well informed decisions. It is directly related to business success. This agreement will allow Mitel’s 3,500 channel partners to deliver the best in videoconferencing and collaboration to any endpoint, fixed or mobile. For more information on how you can leverage this technology, please contact us!

Posts, Telephone Systems

Read This Before You Invest in a New Telephone System

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There are many things to consider before investing in a new telephone system. While the equipment is extremely important, there are other factors that must be a part of the process; dial tone, system features and the vendor. Your vendor is truly the most important part of this process. They will guide you through the process and you will rely on them to make this a smooth transition. After all, if your system does not work, you have no connection to your clients. Most phone systems are the same with a few exceptions in features offered; the biggest decision is whether to use a hosted solution or invest in an on premise system. The more important decision is the vendor you choose to implement your communication platform. You should align your business with a vendor, like Comtex, who has the ability, experience and product knowledge to get the best out of your investment, through effective programming, repair and ongoing support. Comtex has evidenced its business longevity in the telecom field with over 56 years of customer support and satisfaction. Questions to ask your on premise vendor: How long have you been in business? (evidences experience) How many years have you been a certified dealer for the systems you sell? (evidences experience with programming and service) When did the system come to market? How many technicians do you employ? How many programmers do you employ? Do you offer 24/7 emergency service? Is there a live person during working hours to take my calls? Do you hire subcontractors? Did you offer references? What is your warranty? Our industry has “trunkers’. A one man shop, with a professional website, with pictures of “employees”. In reality they have no office (they use the home address), no warehouse to stock replacement equipment, hire subcontractors to assist them when they need more manpower and send all incoming calls to a cell phone. This may impact your future service needs. You want a vendor who has a reputation in the industry; one who will be there for you before, during and after the installation. The true test if after the installation when you need changes, upgrades or support. DIAL TONE AND INTERNET You should compile a list of your dial tone carrier(s) and internet provider and a copy of your most recent bills. The first piece of information you should know is when the carrier contracts expire. You may want or need to switch carriers. Please call your dial tone and internet carriers to confirm the date your contract expires and have them put it in writing. Mark your calendar 2 months prior to that date to investigate other carriers. Also find out when you must give notice in writing to the carrier. (usually 30 days prior to contract expiration). Your dial tone may impact the features you want to use in your new system. For example, you need a PRI or SIP trunks for DIDs (direct inward dialing), an out of state phone number to ring into your office or to send calls to a cell phone. You should contact your current dial tone carrier(s) if you are under any contract term. You do not want to buy a system and not be able to connect to the type of dial tone that you will need for certain features. Your will need to contact your internet provider to find out if you have a static IP address and confirm your current bandwidth at your office. The new phone systems require a static IP address to allow the phone vendor to remotely access your phone system for programming and diagnostics. You will also need sufficient bandwidth if you are using IP phone and SIP trunks. Your phone vendor will help you with these things. SYSTEM REQUIREMENTS The configuration and features of a system and the cabling in your office, will help your vendor determine which type of system, hosted or on premise, would work best for your company. What type of cabling do you currently have going to your phones? CAT3 voice or CAT5 data? How many telephones do you want in the office? Do you need any analog phones/devices in the system (cordless phone, fax or conference phone)? Do you have more than one office location? If so, do you want the locations connected? Are there any remote (off site) workers that you want connected to the system? Do you want any enterprise features? ACD, voice mail to email, calls to a cell phone, contact center solutions, etc.

access control cards, Access Control Equipment, Access Control Systems, DSX Access Control System, EasyLobby, HID Global, Posts, Secure Visitor Management System, smartcard

North America Will Lead Card Based Access Control

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Future Market Insights, a research firm in India, projects that the electronic card based access control market in North America will increase by almost $1 billion dollars over the next 6 years; market share in 2014 was approximately $2 billion and it is expected to increase to $3 billion by 2020. Pallavi Guhe, senior consultant at Future Market Insights told Security Systems News that the North American market is expected to surpass all other global regions in the electronic card based market. She said that the 2014 global value was approximately $6 billion and it will increase close to $11 billion by 2020. The report discusses two types of access control cards: smart cards and proximity cards. The report did not state which type of technology is the currently the most popular or which will prevail in the future. The report also reviewed the market by types of end-users; government, commercial, industrial, and residential. “Commercial and industrial end-user segments are expected to lead the global market by value. Additionally, these segments are expected to show the leading growth rates for coming five years as compared to other end-user segments,” she said. Guhe said that crime and terrorist activities are driving the increase in market growth. Healthcare facilities, pharmaceutical companies and financial institutions are increasing demand for card access control system, said Guhe. If your business is in need of an access control system, please visit our website or call us at 201-935-2000.

Mitel, Mitel Conference Unit UC360, Mitel MiVoice 250, Mitel MiVoice Office 250, Mitel UC360 Conference Phone, Mitel Video Conferencing, Mitel Videoconferencing, Posts

Video Conferencing in Mitel MiVoice Office 250 is Here!

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After great demand, Mitel has introduced video conferencing to the Mitel MiVoice Office 250 system with the state of the art UC360 conference unit. Once only available to enterprise level clients using the Mitel Business platform, now small to medium businesses can take advantage of this game changer and play in the big league. You can even record the conference! Getting a phone with video conferencing capabilities allows businesses to directly connect with their clients. When face-to-face communication is impossible, either because of geographical distance or busy schedules, making a meaningful connection can be a challenge. A tactful salesperson might be able to build confidence using only their voice but for more established business relationships, it becomes necessary to get the full picture. This is exactly why videoconference technology has become routine in forward-thinking companies. Mitel has been the leading innovator of business communication systems for decades, offering a wide range of different phones for different purposes. The UC360 conference unit was only was available on the Mitel Business system; its enterprise level phone system- up until now. In response to popular demand, Mitel just introduced the 6.1 software platform for the MiVoice Office 250 system; this brings the enterprise level video conferencing feature right into the offices of the small to medium businesses. The MiVoice Office 250 is the complete package; enterprise solutions that maximize convenience and utility. The UC360 is a state of the art audio conferencing unit, a presentation tool and when used with a high definition video camera, it is an HD video conferencing unit. Plus, with its USB connection and SD card slot, you can connect a laptop or add an SD card and easily present materials at client or employee meetings. Incorporating a built-in DHCP server, the Mitel UC360 conference phone also enables users to manage contacts more efficiently, without the need for an additional network device, or administrator attention. Mitel’s priority has always been streamlining business communication, and upgrade to the MiVoice Office 250 is just more proof of that. The UC360 conference unit opens a whole new world of possibilities for businesses, allowing employees to work remotely with greater ease, and fostering better longstanding business relationships with partners and clients all over the world. Having the opportunity to make a direct connection with the people you work with means an increased ability to exchange ideas, resources, and time. Soon, this invaluable tool will be a staple in every successful business. And if you’re looking to have your Mitel system installed professionally, Comtex should be at the top of your list for installation, programming and service. Relying on experience is a no-brainer, and with over 56 years of experience, Comtex is far and away the leader of the pack. Contact us for more information.

Access Control Equipment, Access Control Systems, EasyLobby, HID Global, Posts, Secure Visitor Management System

HID Global Introduces Hands-free Parking and Gate Control Readers

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HID Global announced that it has added long-range ultrahigh frequency (UHF) solutions to its iClass series. This new solution will offer new options for opening doors and parking gates from a distance. It will provide a new level of convenience to users and enhance the flow of vehicles and people in and out of facilities. The new long-range iClass SE readers and credentials will enable companies to combine parking gate and door access control on a single card. It will also allow the credentials to be read from inside a vehicle; up to 16.4 feet away from the reader. It has advanced encryption and there is a model that is weather resistant and extremely rugged for outdoor areas subject to harsh conditions. HID also produced a dual-technology smart card that provides a single solution for seamless door, parking and gate control. The iClass SE U90 reader allows users in a vehicle to activate gate control and the “don’t stop” hands-free access to parking iClass SE U90 reader combined with the UHF credentials offers companies a long-distance option for parking gate control and an additional benefit of improved vehicle flow through parking areas. These long range HID solutions are now.

Business Telephone Systems News, Mitel, Mitel 3300 Business System, Mitel hosted phone system, Mitel hosted telephone system, Mitel MiCloud Hosted solution, Mitel MiVoice Business, Posts, Telephone Systems, Voice cabling, Voice Data video cabling

Movie Park Amusement park Upgrades to Mitel Communications Solution

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Movie Park, the popular amusement park in Germany, has upgraded it communications system to a Mitel solution. They have enhanced its contact center services, simplified maintenance and lower its annual costs by $17,000 a year. Since opening in 1996, the Park relies heavily on its communications technology to offer superior customer services. The decision to upgrade was guided by implementing future proof technology and integrating its computer telephony integration (CTI) system with Outlook, thereby improving collaboration. Using a single telephone number, along with other new features, the Mitel system will enable representatives to provide customers and travel agencies information faster than before. This will provide a higher level of customer support; a priority to the theme park. They can handle 12% more calls than before. If you have an interest in  Mitel system, please call us at 201-935-2000 or visit us at https://comtex-nj.com/.

Mitel, Mitel hosted phone system, Mitel hosted telephone system, Mitel IP Telephones, Mitel MiCloud Hosted solution, Posts, Uncategorized

Mitel Has Impressive Growth in the Cloud Based Industry!

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As compared to the same time frame last year, while Mitel has showed a modest increase in revenue, it did show impressive growth in its mobile and cloud business units. Another achievement for Mitel is that it was positioned as an industry leader for UC in Gartner’s magic quadrant. Richard McBee, the Chief Executive Officer at Mitel stated that Mitel’s cloud business grew 21% by adding 235,500 new cloud seats in the last quarter. Mitel’s cloud based telephone system, MiCloud, has over 1.6 million users. Good news for a Mitel and Comtex clients! Call us for a free telecom analysis and a demo of the Mitel system. 201-935-2000 or visit our website at comtex-nj.com.

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