Technical Support

Experience Quality Human Support, Fast!

When you need assistance, you’ll connect directly with our on-site Comtex professionals. Your call will not be forwarded to a 3rd party call center or an employee’s cell phone. Forget the frustration of hold times, repeating yourself to bots or navigating endless automated phone menus.

When you call Comtex, you will speak to an experienced support team member who will understand your issue and provide a quick and effective solution.

Comtex offers traditional support and emergency service 24 hours, 7 days a week. During business hours, there is ALWAYS a live expert to speak with when you call. If you need emergency service after working hours, our automated attendant will take your information and reach out to the technician on call. Please leave a CELL number for your contact number, especially if your telephone system is down.

You may reach us several ways:

Call: 201-935-2000 and press 6 for service.

Text: 201-935-2000

Email: support@comtextinc.com

Click Here For TeamViewer Remote Support

Renewal by Andersen has been using Comtex for our phone requirements for several years. They have always been very attentive to our needs and responsive if we have any concerns. Comtex is educated in the latest technology available. As we grow and our phone system requirements increase it is good to know that Comtex will be there to support those requirements and can recommend the best solutions on the market.Based on this successful experience, I am already planning to hire them again for another project. I have full confidence in their ability to get the job done right. I highly recommend Comtex for anyone in need of reliable telephone and security services!

I had the pleasure of working with Comtex after being introduced to them during a site visit for another project. From the moment we brought them on board, their team, particularly Rolando and Jose, has been incredibly helpful in assisting my agency with our PA system upgrade. They were extremely professional and efficient, staying on top of their scope of work from start to finish. Even when we got sidetracked and failed to communicate, they proactively reached out to make sure the project stayed on track. Their attention to detail and dedication to customer satisfaction was evident throughout the entire process.

This is seriously such a wonderful company. I don’t leave reviews often- the team at Comtex is literally like a big friendly family, and they have gone above and beyond for me and my business with customer service. I highly recommend spending time with Rolando, Luis, Jose in their East Rutherford office and seeing all the cool gadgets they have. Great vibes.

Very capable and great customer service!

Love the new system they installed....quickly and perfect!! Nice people to work with, highly recommend!!

Working With Comtex Is a Stress-Free Experience

We Care! It's Just That Simple.

You won’t find any company that works harder than we do!

65+ Years Experience

Our longevity in the industry proves we will be there to support your system long after deployment.

Local On-Site Tech Support

Our dedicated tech support team is on-site and always available to help. No call queue or hold times!

5-Star Customer Reviews

We’re devoted to excellent customer service and support. We have all 5-star Google reviews!

Trained & Certified Technicians

Our technicians are certified to maintain, program, and support our systems.

24/7 Emergency Service

Comtex offers 24 hours, 7 days a week, emergency service response.